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Stress Management in the Workplace

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Laura Mitchell

on 13 January 2014

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Transcript of Stress Management in the Workplace

Stress Management in the Workplace
Learning objectives
1. Identify the key indicators of stress in the workplace.

2. Select and discuss suitable interventions.

3. Evaluate the efficacy of current support structures in your own organisation.
Activity 2: How can you tell your employees are stressed?
Key indicators of stress
Physical symptoms
Changes in behaviour, highly emotional
Appearing overwhelmed or distracted
Lack of energy or enthusiasm
Increased number of accidents or mistakes
Decreased productivity
Activity 3: What should you do next?
Some concerning statistics
£8 billion
41%
6 weeks
£135,545
No.1 for 21st Century
£8 billion could be saved by UK businesses each year if they managed workplace stress properly.
41% of workers experience stress
6 weeks - point of no return
£135,545 was paid in damages to an employee after she suffered a breakdown at work.
The no.1 occupational disease of the 21st Century.
Activity 1: What do you think these numbers represent?
(Loveday 2012, Bernardi and Corville 1999, The Safety and Health Practitioner 2007).
(CIPD 2013 and Bernardi and Corville 1999).
Short-term approaches
Long-term approaches
"Stress is now, for the first time, the most common cause of long-term absence from work." (Phipps 2011)
Make time for a private conversation
BUT be aware that you may not be the person they wish to confide in
Provide support
Potential sources of help include: dedicated websites, occupational health, employee counselling services
Workload?
Temporary reductions can ease pressure; action plans to improve manageability; time management training
Monitor the situation
Participative approach; empowerment; communication
"Line managers can play a pivotal role in managing stress in the workplace." (Clarke 2006)
Return-to-work interviews
Draft a dedicated policy
(CIPD 2013; Donaldson-Feilder
et al.
2008)
Conduct a stress audit
(Using both qualitative and quantitative data)
Change management
Regular appraisals
Flexibility
Buddying schemes
Foster a listening culture
Open-door policy
"Stress is an internal response to an external event." (Donaldson 2006)
Look back at the scenarios: discuss approaches you might apply in each instance.
How does your organisation compare? What support structures do you have in place?
Summary
Objectives

1. Identify the key indicators of stress in the workplace.

2. Select and discuss suitable interventions.

3. Evaluate the efficacy of current support structures in your own organisation.

And finally...
References
Bernardi, L., and Corville, J. (1999) Helping employees manage stress. Canadian Manager [online] 24 (3): 11. [viewed 4.12.13] Available from: Academic Onefile (GALE).

Clarke, E. (2006) Pressure soars. People Management [online] 31 Aug [viewed 4.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2013/01/29/pressuresoars-2006-08.aspx

Donaldson, M.(2006) All stressed up and no place to go? Tips on reducing stress at work. SuperVision [online] 67 (11): 17. [viewed 9.12.13] Available from: ProQuest Business Collection.

Donaldson-Feilder, E., et. al. (2008) Line management competence: the key to preventing and reducing stress at work. Strategic HR Review [online] 7 (2): 11 [viewed 16.12.13] Available from: ProQuest Business Collection

Kinder, A. (2013) Five signs that staff stress is out of control. People Management [online] 12 Nov [viewed 4.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2013/11/12/five-signs-that-staff-stress-is-out-of-control.aspx?utm_medium=email&utm_source=cipd&utm_campaign=pmdaily&utm_content=121113_news_1

Loveday, A. (2012) A serious approach to managing workplace stress can significantly contribute to the success of a business. Occupational Health [online] 388: March 9. [viewed 4.12.13] Available from: Academic Onefile (GALE).

Phipps, G. (2011) Time to prioritise stress management. People Management [online] 5 Oct [viewed 4.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2011/10/05/time-to-prioritise-stress-management-2011-10.aspx

The Safety & Health Practitioner. (2007) Counselling not enough to combat workplace stress. The Safety & Health Practitioner [online] 25 (3): 6. [viewed 4.12.13] Available from: Academic Onefile (GALE).
Activity 4:
Activity 5: Place the cards in the order that you think these events would occur
(Loveday 2012, Bernardi and Corville 1999, The Safety and Health Practitioner 2007).
Bibliography
Bernardi, L., and Corville, J. (1999) Helping employees manage stress. Canadian Manager [online] 24 (3): 11. [viewed 4.12.13] Available from: Academic Onefile (GALE).
Braithwaite, R. (2007) Journal of Intellectual Disability Research.
Clarke, E. (2006) Pressure soars. People Management [online] 31 Aug [viewed 4.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2013/01/29/pressuresoars-2006-08.aspx
Donaldson, M.(2006) All stressed up and no place to go? Tips on reducing stress at work. SuperVision [online] 67 (11): 17. [viewed 9.12.13] Available from: ProQuest Business Collection.
Donaldson-Feilder, E., et. al. (2008) Line management competence: the key to preventing and reducing stress at work. Strategic HR Review [online] 7 (2): 11 [viewed 16.12.13] Available from: ProQuest Business Collection
Donaldson-Feilder, E. (2006) How can line managers help to minimise employees' workplace stress? Personnel Management [online] 1 Jun [viewed 16.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2013/01/29/howcanlinemanagershelp-2006-06.aspx
Ganster, D., and Rosen, C. (2013) Work stress and employee health: a multidisciplinary review. Journal of Management [online] 19 Feb (39): 1085 [viewed 4.12.13] Available from: Sage Publications.
Hewitt, D. (2009) Tackling psychological disengagement in older workers. Industrial and Commercial Training [online] 41(2): 91 [viewed 7.1.14] Available from: Emerlad Insight.
Kinder, A. (2013) Five signs that staff stress is out of control. People Management [online] 12 Nov [viewed 4.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2013/11/12/five-signs-that-staff-stress-is-out-of-control.aspx?utm_medium=email&utm_source=cipd&utm_campaign=pmdaily&utm_content=121113_news_1
Kunze, F (2013) Age, resistance to change, and job performance. Journal of Managerial Psychology [online] 28(7/8): 741 [viewed 7.1.14] Available from: Emerald Insight.
Loveday, A. (2012) A serious approach to managing workplace stress can significantly contribute to the success of a business. Occupational Health [online] 388: Mar 9. [viewed 4.12.13] Available from: Academic Onefile (GALE).
Maurer, T., et al. (2008) New measures of stereotypical beliefs about older workers’ ability and desire for development. Journal of Managerial Psychology [online] 23(4): 395 [viewed 7.1.14] Available from: Emerald Insight.
Mulki, J., et al. (2011) Reluctant employees and felt stress: the moderating impact of manager decisiveness. Journal of Business Research [online] 65 (2012): 77 [viewed 4.12.13] Available from: ScienceDirect.
Phipps, G. (2011) Time to prioritise stress management. People Management [online] 5 Oct [viewed 4.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2011/10/05/time-to-prioritise-stress-management-2011-10.aspx
Paton, N. (2011) Time to tackle stress at work. Occupational Health [online] 63 (6): 17 [viewed 4.12.13] Available from: ProQuest Business Collection.
Pratt, M. (2011) How to... manage stressed staff. Personnel Management [online] 16 Dec [viewed 16.12.13] Available from: http://www.cipd.co.uk/pm/peoplemanagement/b/weblog/archive/2013/01/29/howcanlinemanagershelp-2006-06.aspx
Rees, C., and Redfern, D. (2000) Recognising the perceived causes of stress: a learning and development perspective. Industrial & Commercial Training [online] 32 (4): 120 [viewed 9.12.13] Available from ProQuest Business Collection.
Spiers, C. (2012) A no-nonsense approach to stress management. Occupational Health [online] 64 (6): 16 [viewed 4.12.13] Available from: ProQuest Business Collection.
The Safety & Health Practitioner. (2007) Counselling not enough to combat workplace stress. The Safety & Health Practitioner [online] 25 (3): 6. [viewed 4.12.13] Available from: Academic Onefile (GALE).
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