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Customer relations

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by

tosin lebile

on 22 July 2010

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Transcript of Customer relations

Customer Relationship Management
Tosin Reintroduction Bsc Chemical Engineering
Msc Business Information Systems
Microsoft Certified Systems Engineer MCSE
Cisco Certified Network Associate CCNA
Oracle Java Developer OJD
Pyton, java, SQL, XML Employer
University Of Bolton
Jan 2012 Your Role
PRESENT TO ME IN DETAIL your requirements
for managing relationships with
your customers
My role
Deliver on YOUR REQUIREMENTS The bad
Lack of team spirit
Stiffled by reactive culture
blame culture
Refusing to change
Accept to live with our inefficencies
Do things at the last minute
It doesnt belong here culture The good
Taking initiative
Change
Operations,
Planning
Intranet
Hr
The ugly
Danger of getting closed down
Lose funding
Lose Market share
Lose copetitive advantage
Lost sales
Become irrelivant
Dont think of what the company should do for you
but what you can do for the Company,
What you do for the Company
You do for yourself
Not as productive as should be
Too much paper work
too much talking and less action
Content
Am too busy to do anything about it
Lets Do Something About It

Less Talk
More Action
Full transcript