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Case Study 3: Piloting Procter & Gamble From Decision Cockpits

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Azlan Mohamad Salleh

on 13 April 2015

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Transcript of Case Study 3: Piloting Procter & Gamble From Decision Cockpits

Q1: What management, organization, and technology issues had to be addressed when implementing Business Sufficiency, Business Sphere, and Decision Cockpits?
Management Issues
Human resources management:
Training, (how to train the existing employees to adopt and use the new tools), hired skillful employees, maintain skillful employees and compensations.
Strategy:
Strategy to make sure that data doesn't leak and obtained by competitors
Strategy to make sure that the data obtained have been fully utilized
by the managers and make a decision.
Management behavior:
To develop leaders with capabilities of making good and timely
decisions.
Technology issues

The organization dimension of information systems consist of computer hardware, software, data management technology and networking / telecommunications technology (including the Internet). By implementing Business Sufficiency, Business Sphere and Decision Cockpits, P&G change the way its gathers, reports and interprets data.

Hence, the technology issues need to be addressed consists of: computer hardware (to suit the program), software (to upgrade accordingly), data management technology (to store the huge data), and networking /telecommunications technology (to support the solutions).
Q2: How did those decision-making tools change the way the company ran its business? How effective are they? Why?
Business Sufficiency
- This program furnished executives with predictions about P&G market share and other key performance metrics six months to one year into the future.
Business Sphere
- Interactive system designed to reveal insights, trends, and opportunities for P&G’s leaders and prompt them to ask focused business questions that can be addressed with data on the spot.
Decision Cockpits
- By providing a one-stop source of accurate and detailed real-time business data, all employees are able to focus instead on decisions for improving business.
Q3: How are these systems related to P&G business strategy?
Procter & Gamble uses “Distributed development” as part of their global model. This model allows for the adaptation in a set of tools and practices that fit an organization’s needs.

The Business Sufficiency program, Business Sphere and Decision Cockpits, give managers and executives the faster and better decision making. The systems have been reduced complexity involved a statistical report, as well as cost reductions.
Organization issues

The organization dimension of information systems involves the organization’s hierarchy, functional specialties, business processes, culture and political interest group. Since P & G pursue new IT innovation to maintain the competitive advantage, the management issues that need to be addressed involves such as:
Functional specialties – P & G needs to structure back the functional specialties especially in IT department.
Business processes, it will be changed and aligned with the new approach
Culture, new culture will be created and how fast the employees can adopt the change.
Case Study 3: Piloting Procter & Gamble From Decision Cockpits
The End . . .


. . .Thank you
Full transcript