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TEAM H.E.A.R.T.

Customer Service Training
by

Jessica Cissel

on 1 June 2016

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Transcript of TEAM H.E.A.R.T.

Step 1: Commit to Have HEART
Step 2: Know Our Customers
Step 3: Know Ourselves
Step 4: Set Goals
Step 5: Develop Skills
Step 6: Measuring Success
Step 7: Improve & Collaborate
Step 8: Recognition
Customer service initiative
CAO video
Seinfeld
KNOW OUR CUSTOMERS
WE COMMIT TO USING A POSITIVE APPROACH TO PROVIDE A POSITIVE EXPERIENCE

....can prevent customer service from going up in flames!
Full transcript