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Transcript of TEAM H.E.A.R.T.
Step 2: Know Our Customers
Step 3: Know Ourselves
Step 4: Set Goals
Step 5: Develop Skills
Step 6: Measuring Success
Step 7: Improve & Collaborate
Step 8: Recognition
Customer service initiative
KNOW OUR CUSTOMERS
WE COMMIT TO USING A POSITIVE APPROACH TO PROVIDE A POSITIVE EXPERIENCE
....can prevent customer service from going up in flames!