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Identify and Communicate Issues arising in the workplace
Transcript of Identify and Communicate Issues arising in the workplace
1. Identify Problems and Issues
2. Organizing information on problems and issues
3. Relating problems
Problems and Issues
- these are conflicts usually experienced by an individual.
A number of people would still run away from their personal problems thinking that they will just be a source of emotional turmoil.
show positive attitude towards
facing problem instead
of running away from them.
one way for us to develop
into matured individuals.
When it comes to organizing information on problems and issues, a certain
must be followed to ensure a well-sorted out way of identifying the problem and looking for a solution.
a) Identify the issues
Be clear about what the problem is.
Remember that different people might have different views of what the issues are.
Separate the listing of issues from the identification of interest.
b) Understand everyone's interest
This critical step that is usually missing.
Interest are the needs you want satisfied by any given solution.
The best solution is the one that satisfies everyone's interest.
This is the time for active listening.
Separate the naming of interest from the listing of solutions.
f) Document the agreements
Don't rely on memory
Writing it down will help you think through all the details and implications
Upon relating problems and issues, a
good communication skill and an effective leadership skill
must be in place.
a) Keep good faith
A leader and his team should keep good faith well all the time. They are obliged to deal with each other reasonably and fairly at all times.
b) Recognize an employment relationship problem
A problem includes anything that harms or that may harm an employment relationship.
c) List the possible solutions (options)
This is the time to do brainstorming. There may be lots of room for creativity.
d) Evaluate the options
What are the pluses and minuses?
Separate the evaluation of options from the selection of options
e) Select an option or options
What is the best option in the balance?
Is there a way to "bundle" a number of options together for a more satisfactory solution?
g) Agree on contingencies, monitoring and evaluation
Condition may change. Make contingency agreements about foreseeable future circumstances.
How will you monitor compliance and follow through?
Create opportunities to evaluate the agreements and their implementation.
openly and without any hidden or ulterior motives
raise issue in a fair and timely way
be constructive and cooperative
be proactive in providing each other with relevant information and consider all information provided
keep an open mind
treat each other respectfully
listen to each other
While the most obvious relationship is between a leader and his team. Others are relationship among employees, between union and its members, union and employer and among union covering employees in the same workplace.
In order to resolve this properly, the leader must show fairness in all is decisions. He should hear out the problems first before making a decision.
c) Give good reason
In order for a leader to effectively commence any non-disciplinary actions towards his team members, he must have a good rational skill in doing this. Every team member should understand the details on why he should face a certain non-disciplinary action. A good explanation and a direct dissemination of details should be done in doing this.
4. Communication barriers affecting workplace discussion
In every discussion within a workplace,communication barriers are quite inevitable. These barriers affect the productivity of a discussion on a certain matter in a workplace.
As the leader in a workplace, one must learn to handle and cope with these barriers and be able to recommend a certain solution to his team to at least alleviate, or better,propose a solution to the problem that the barrier has brought.
a) Perpetual barriers
Employees grow accustomed to perceiving things in particular ways, making it difficult to recognize new meanings.
b) Language barriers
Cleary notes that words have different meanings for different people, which complicates communication
Incorrect pronunciation, complex sentences, faulty grammar and spelling may also confuse listeners.
c) Physical barriers
Physical communication barriers are environmental elements that affect an employee's ability to acquire or convey information.
Loud talking and construction of noises affect hearing. In addition, a speaker's appearance and mannerism can affect his ability to convey his message to an audience.
Equally important are the listener's seating arrangement and their physical comfort level, since sitting in the back row of a large auditorium may prevent from hearing the full presentation.
d) Physiological barriers
these are the characteristics of the speaker or listener that interfere with the transmission or reception of information.
Physical pain and depression also negatively affect hearing and interpretation of a message. Other issues, such as hunger, emotional distress and fatigue may also affect communication.
e) Psychological barriers
Boredom and a negative attitude also influence an employee's receptiveness to a message. Communication can also shut down due to a listeners embarrassment regarding the speaker's subject matter.