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Modelo de brechas sobre calidad del servicio

Explicación del modelo de brechas de calidad que permite un enfoque nuevo sobre la forma en que consideramos el servicio
by

daniel naranjo

on 6 July 2011

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Transcript of Modelo de brechas sobre calidad del servicio

Percepciones de las organizaciones
sobre las expectativas del cliente Diseños y estándares de servicio orientados al cliente Entrega del servicio Percepción del servicio Expectativa del servicio Comunicación externa con los cliente gerencia operación gerencia y gerencia gerencia y operación
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