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HBL Information Technology & Systems Group

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Saffa Abid

on 10 August 2014

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Transcript of HBL Information Technology & Systems Group

HBL Information Technology & Systems Group
IT Organization
IT & Systems Organogram 2014
IT Vision & Strategy
“Technology a core differentiating factor & business enabler”

-Comprehensive data management and business continuity
-Resilience, availability and security
-City and Country disaster recovery & mgmt

-Private Cloud build-out
-Server and desktop virtualization
-Enterprise storage
-Infrastructure/ business services –email hosting, service desk, monitoring

-Global connectivity with built-in redundancy and failover – MPLS

-Targeting Millennials – web and mobile apps, Internet Banking

-Integrated solutions – Govt. and corporate sector
HBL Business Strategy
-Plans to grow Retail Banking & improve overall market share, with continued focus on low cost deposits & targeting unbanked segment

-Prime focus will be on growing customer base with increased outreach, enhanced product offerings and improved customer service

-The Bank will continue to refine and launch products to meet specific customer needs with reference to their life cycle

-Campaigns will run to increase NTB’s – New To Bank customers

-Focus on increasing market share in Branchless Banking and other ADC products
August 11th, 2014
IT Solutions
& Branch
& Network
IT Vision & Strategy
“Technology a core differentiating factor & business enabler”

-Focus on core business:
-Brick & mortar
-Emerging ‘click’ models -- web based [trade & cash portal, cash mgmt services, mobile & internet banking]
-Accelerating alternate delivery channels - branchless banking, phone banking, plastic (pre-paid, credit/debit)

-Synergize business products across countries – domestic and international

-Business engagement through streamlined IT governance process

-Strategic outsourcing – helpdesk; ATM monitoring & support; network & security monitoring; data center operations etc.
Core Banking Systems
Core Banking- Misys Implementation
Implementation of Misys modules

1. Enhanced Fee & Charges
2. Profitability Analysis
3. Opics Risk
4. SigCap

Rollout of Misys BF Teller (web based front end teller system)

In domestic branches

Misys implementation in Int’l

Habib Sons UK

Remittances & Cash Management
Other Initiatives- Bank wide
Core Banking- Misys Implementation
Implementation of Misys modules

1. BF Teller and Service Composer
2. Loxon
3. ERP – HR
4. Safewatch upgrade
5. KYC risk scoring module
Misys implementation in Int’l.

1. Habib Sons UK
2. Internet banking
3. UAE Call center
4. Fast Remittance / Remittance
6. Debit card
7. MTP
8. eStatement

1. New Remittance System (RemitHome)

-Processing module live for STP of inward remittances
-Auto processing through push and pull APIs
-i-remit portal for remitting entities
-Payment module to pay remittances through branches

2. IBFT for remittances

3. Cash management commissioning and invoicing module

1. ERP and HR System (Oracle ERP)

2. Core Banking Reports Archival and Viewing Solution

3. BCP – Call Center

4. Corporate/SME LOS & CAD (Loxon)

5. Banking statement via e-Statement

Other Initiatives- Bank wide

6. Real time SMS alert on ADCs and Banking transactions

7. Finance Against Shares system

8. Compliance / Operational Risk – SAS

9. Mantas in International countries
version upgrade in process

10. Inward clearing centralization in PK

11. Demographic update module with ECO

ADC System Design, Development & Support
Alternate Delivery Channels
Alternate Delivery Channels- Key Initiatives
1. IRIS Upgrade

2. Integration with China Union Pay

3. Debit card for International units

4. CTL Upgrade – Credit Cards

5. Branchless Banking Upgrade

6. Internet Banking – Domestic & Int’l rollouts

7. 500 new ATMs, Win 7, EMV, CCDM, VAS

8. POS Device rollout via Euronet

9. HBL Payments

10. Mobile Wallet

11. Call center upgrade Pakistan

Communication & Network
Domestic Network Infrastructure
International Setup
Communication and Network Initiatives
1. Lahore Data Center

2. UAE Data Center

3. Thin client

4. Desktop – Win XP upgrade to Win 7

5. WAN Aggregation router replacement

6. HOK Data Center network upgrade

7. IP Telephony enablement at 6 campus sites / Unified Comms

8. Upgrading Domestic & International Branch Connectivity to support increased services

9. ATM Deployments – onsite & offsite (2000)
Strategic Management Office
-10 IT centers consolidated into 3 major hubs – North, Central & South

-Single-point-of-contact established in all areas

-Board approved IT Policies – COBIT & ITIL

-Streamlined support with clear responsibilities/ turn around times & escalation matrix

-LAN/ WAN operations decentralized for efficient services
IT Operations including Data Center
& ADC Support
Infrastructure & Data Center Projects
HBL Information Security
External Threat Protection Model
Defense in Depth Threat Protection
Internal Threat Protection Model
Restructured IT Service Delivery
Full transcript