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Communication Skills

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by

doaa idrees

on 2 December 2011

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Transcript of Communication Skills

Communication Cycle Communication
Skills Types of Communication Summary 1- Communication Cycle
2- Types of Communication
3- How to Win Friends and Influence People
4- Active Listening
5- Communication Barriers
6- Sanwich technique
7- Negotiation behaviour
8- BATNA
9- win win
Agenda 1. Don’t criticize, condemn or complain. 2. Give honest and sincere appreciation. 3. Arouse in the other person an eager want.
3 Fundamental Techniques in Handling People
1. Become genuinely interested in other people.
2. Smile. 3. Remember that a person’s name is to that person the sweetest and most important sound in any language. 4. Be a good listener and Encourage
others to talk about themselves. 6 Ways to Make People Like You
5. Talk in terms of the other person’s interests.
6. Make the other person feel important and do it sincerely.
Active listening --> Focus on what they are saying.
--> Show interest
--> Take notes, when important to remember.
--> React physically.
--> Ask question.
Communication Barriers 1. Psychological barriers
2. Language barriers
3. Individual linguistic ability
4. Physical barriers
5. Emotional barriers

Communication Cycle
Types of Communication
How to Win Friends and Influence People
Active Listening
Communication Barriers
Sandwich technique
Negotiation Behaviour
BATNA
win win
Sandwich technique praise comment praise Negotiation Behaviour RED Behavior Manipulation
Aggressive
Intimidation
Exploitation
Always seeking the best for you
No concern for the person you are negotiating with
Blue behaviour Win-win approach
Cooperation
Trusting
Pacifying
Relational
Giving
PURPLE Behavior Give me some of what I want (red)
I’ll give you some of what you want (blue)
Deal with people as
they are not how you think they are
Good intentions
Two way exchange
Open BATNA B: Best
A: Alternative
T: To a
N: Negotiated
A: Agreement win win
Full transcript