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GEB2112 Chapter 12
Transcript of GEB2112 Chapter 12
Suppliers and Inventory Technology Competitive Advantage
Electronic storefronts What is "operations"?
Operating for Success Location Key factors in choosing a location:
climate & Geography
cost of facilities
economic conditions & business incentives
laws and regulations
competitive environment Quality How do you determine quality?
How do profits relate to quality?
ISO 9000 Certification
Six Sigma Certification
Total Quality Management
Malcolm Baldrige Awards