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GEB2112 Chapter 12

Operating for Success

Ricky Collado

on 30 November 2012

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Transcript of GEB2112 Chapter 12

Production-Distribution Chain Manufacturers
Suppliers and Inventory Technology Competitive Advantage
Electronic storefronts What is "operations"?
Operating for Success Location Key factors in choosing a location:
climate & Geography
cost of facilities
economic conditions & business incentives
laws and regulations
workforce readiness
competitive environment Quality How do you determine quality?
How do profits relate to quality?
Quality management
ISO 9000 Certification
Six Sigma Certification
Total Quality Management
Malcolm Baldrige Awards
Full transcript