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Developing and managing an L&D plan

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by

rolo unknown

on 2 June 2016

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Transcript of Developing and managing an L&D plan

Developing and managing an L&D plan
Stakeholders
Operational Excellence Directorate (OED) lead
Manage L&D plan and gives assurance
Site lead
Support OED lead and arrange backfill
Identify training venues
L&D Planning manager
Responsible for ensuring training delivered on time
Addresses issues with delivery of training

The L&D plan
Issues
Conclusion
Staff are delivering UC full service
Continued service of UC Live Service and non UC benefits

Process
Backfill - issue as more staff take training as site's UC full service caseload increases
Consolidation - 'ink spotting' of phase one sites make face to face consolidation difficult (but will improve in future)
Identifying staff to ensure they are available for the full 4 week training window

Numbers of staff agreed
Venue, Learning & Development Officers and dates of delivery agreed
Assurance provided at checkpoint training on track
Backfill and consolidation arrangements agreed
Site start up meeting
Identifying staff
L&D planning meetings
Identifying venues and Learning & Development Officers
Training starts
Backfill arrangements made
Consolidation takes place
Sites are delivering UC full service from Go Live
Full transcript