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Spencer Technologies

A look at Spencer Technologies and our capabilities
by

Dave Joyal

on 25 March 2011

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Transcript of Spencer Technologies

Telephony Service & Repair Digital Signage Wireless AP and Traffic Counters Structured Cable Point Of Sale National Coverage Spencer Employed W2 Technicians National Accounts Spencer Technologies is Headquartered in Northborough, Mass and Coming soon our Canadian Office in Ontario Spencer Services all 50 States, Canada and Puerto Rico Our own employed W-2 Technicians
Over 80% of all services performed By Spencer Technicians
Spencer's dedicated help desk will help alleviate problems and escalations
Spencer University - $900K Annual Budget for Field Technician and Project Management traning From Copper Cable to Cat5 to Fiber Optics
Spencer can help with all your INDOOR and OUTDOOR
Structured Cabling Installation needs

Spencer's Structured Cabling department
can handle the biggest Cabling Jobs



Specializing in Data Centers
Our APC & Panduit Certified team will meet with you
and design a process that best suits your needs Providing Qualtiy Installation and Service of Digital Signage Networks in all environments Retail POS installations, depot maintenance and Service have been a core service of Spencer Technologies New Store Telephony Installations
Telephony Refurbishment Program
Remote Telephony Support
Telephony Service and repair Thank You for Watching our Presentation Please Visit Spencertech.com Making IT Work
Since 1979 Founded in 1979 as Spencer Electric, and grown through several Mergers, expansions, & acquisitions ...
Spencer Technologies has become one of the leading National Installation Services Providers with services throughout North America Cabling installations
Telephony
Wireless AP/ People Counters
Point Of Sale
Digital Signage
Service and Repair
Depot Maintenance
24 hour Help Desk/ Tech Support Project Management Provide Daily Updates

Schedule confirmation with Technicians

Review all Documentation and SOW with Field Technicians

Review all Parts needed and confirm parts arrive onsite

Check Technicians in and out of site

Provide Issue Resolution

Insure that SOW is completed in the field in accordance with the customer and Spencer specifications
"Under no circumstance will Spencer Technologies ever abandon its client or employee. We will take any measure to satisfy its client with cost being secondary to our promise. We are never closed or too busy to assist our clients. We earn our clients trust, confidence and satisfaction by working hard and being conscientious to their needs. "
See the Spencer Difference Technical Rapid turn-around on project schedule
Established scheduling rules prior to starting scheduling effort
No changes in schedule dates or times once scheduling is in place
Technician tracking via GPS to confirm on-time arrival
Spencer will agree to project penalties if first visit resolution is not met. Example 98% of sites for on-time arrival. Spencer's Technicians are the leading installation provider in the People Counting Industry and have vast experience in the Wireless AP installation field
Spencer maintains a 24 x 7 x 365 Tier 1 Help Desk
Comprised of former Spencer Field technicians
Available Lab that allows for retail environment simulations
Spencer can also accommodate your company’s needs by sending a Help Desk Technician to your location for training Help Desk/Tech Support Technical Services Presentation for GPS Tracking of Technicians Spencer, has fully stocked Vans
GPS Tracking devices
Track Technicians enroute
Accurate Arrival Time
Track when technicians check off site. PM Continued Receive and send deliverables to Customer

input all close out notes in Swordfish

Insure that all calls are properly invoiced to the customer on a timely basis

Live by the Spencer PM Credo Spencer PM Credo Invoicing •Customized invoicing plan specific to Sears Holding Company

•Weekly Summary Sheet in .xls format

•Invoices sent via e-mail in .pdf format

•Option of job notes sent on each invoice

•Sample invoice prior to project starting will be reviewed with Sears Holding Company

•What type of invoicing plan would Sears Holding Company like to see on future projects? Questions??? The Spencer Difference
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