Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Area de Soporte Deelo Value Contact Center

here is some perspective
by

Luis Ochoa

on 2 October 2012

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Area de Soporte Deelo Value Contact Center

Nuestros Objetivos... Integrantes del Area We started here Presentación Area de Soporte Deelo Hide details easily Disponibilidad Técnica Sitios Deelo:

Noviembre 2010: 99,84 %
Diciembre 2010: 99,79 %
Enero 2011: 99,80 %
Febrero 2011: 99,60 %
Marzo 2011: 99,65 %
Abril 2011: 99,63 % Deelo Value Contact Center 2011 Luis Ochoa
Jefe de Soporte Luis Romero
Responsable de Sitio Colon 1441 Nicolás Oliveros
Responsable de Sitio San Juan 55 Bruno Zárate
Responsable de Colón 1456 Equipamiento Tecnológico... · TCG 30 chips Gateway
· 5 Portech de 8 chips
· 5 tramas de 30 canales
· Herramientas Approach
· 3 Servidores Asterisk (tramas E1).
· ProContact Web
· Por cada un servidor hay uno de backup
· Servidores= 3 Asterisk, 4 Thaun (Approach) 2 de ProContact (SQL base
de datos y el otro IIS) y un servidor general de correo y antivirus.
· Ups + Generador para todo el sitio.
· 160 Pcs HP/Lenovo/Dell Core 2 Duo con monitores LCD de 17/19”.
· Enlace de internet dedicado 2 Mbs.
· Firewall Cisco y Mikrotik.
. Enlaces LANTOLAN 20 Mbs Colon - Gral Paz - Rioja y Sucre. Servicio TN Entrante / Saliente Proyecto TN AREA SOPORTE Cierre de Tickets
< 24 hs
Sistema Centralizado Disponibilidad
Técnica
> 98,5 % Control Desborde
campañas Salientes
100 %
Full transcript