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Stat Me Now: From Paper to Electronic

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by

LaTasha Jones

on 20 April 2016

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Transcript of Stat Me Now: From Paper to Electronic


Main Idea
Over the course of a year, Chesnutt Library transitioned to using Gimlet--a web-based reference tracking tool.

Gimlet allows statistics to be collected electronically from several locations in the library with great features and advantages.
What is Gimlet?
Integration + Daily Routines
Pilot (Circulation)
Training
Collective use
Tracking Questions + Answers
Tagging
Trends and patterns
Search and retrieval
Building + Exporting Reports
Best Practices
Stat Me Now:
From Paper to Electronic

What We Used Before Gimlet
Thursday, April 20th, 2016
NCLA Current Trends in Reference

Presented By:
LaTasha R. Jones + Jan Whitfield
•••
Charles W. Chesnutt Library
Fayetteville State University
Fayetteville, NC
•••
library.uncfsu.edu
Pros + Cons
Building a FAQ From Answers
Overall Assessment
Questions?
Desktop-based tracking application
Paper and pencil
Excel spreadsheets
Too many hands in the pot
Normalizing and consistency (training)
Logging in and acutally using the app
Accurracy and time-management

Ease of use
Reviewing past questions and answers
Knowlegdge base and customization
Reporting
Training Tool (new employees)
Tracking
Customization
Most relevant
Redefining services
Why Gimlet?
Full transcript