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Business Etiquette

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Brooke England

on 30 September 2015

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Transcript of Business Etiquette

Business Etiquette
Dining Etiquette

design by Dóri Sirály for Prezi
General Dining Etiquette
Never be too late or too early - call in advance if you are going to be late
Keep reservations or cancel in advance
Follow the dress code
Do not place any objects on the table
Turn off cell phones and other electronics
Etiquette During Meal
Remain standing until the hostess sits.
In a restaurant, remove your napkin from the place setting and place it in your lap (unfolded) within a minute.
At a dinner party, place the napkin in your lap once the host or hostess has.
If you excuse yourself from the table, place the napkin, semi-folded to the left or the right of the plate.
Follow the lead of the host when ordering.
Order simply.
Avoid consumption of alcohol at business meetings
Dining Etiquette - Eating
Do not speak with a full mouth
Cut food a few pieces at a time
Take small bites
Taste food before seasoning
Try to eat a bit of everything on your plate
Don't blow on food to cool it off
In the case of dietary restrictions, let the host know in advance of the event
Do not 'play' with your food or utensils
Pace your eating
Making a Toast
A toast is the act of raising a glass and drinking in honor of or to the health of a person or thing. (Free Dictionary)
Before the toast, the speaker should ensure all persons have filled wine glasses and the most important persons are present
When toasts are made, all persons should participate
Begin by introducing yourself and explaining how you met the person
Continue by telling an engaging story or fact about the person you are toasting
Traditionally, toasts are ended by raising your glass, looking the person in the eye and saying "To (name)!"
Dinner Conversation
Dinner conversation is heavily encouraged
Group Members

Maintain proper posture
Keep elbows off table and keep left hand in lap when not using it
Be cordial and aware of surroundings
Shake hands with those present at the table and introduce yourself if necessary
Etiquette During Meal
In a restaurant, wait until everyone is served to begin eating.
Always use serving utensils provided
If a diner asks for salt or pepper, pass both together - set directly on the table.
Pass food from left to right.
At a dinner party, you may eat when the host or hostess picks up their fork or invites you to do so.
Do not hold utensils in a fist
Do not place utensils on the table once they have been used
When sharing sauce, scoop some unto your plate - do not dip.
Avoid, at all costs, slurping, burping or any other noises at the table
Do not blow your nose at the dinner table. If you cough, cover your mouth with your napkin.
Say "excuse me," "I'll be right back," or other appropriate phrases when leaving the table. Do not explain bathroom breaks.
When a woman leaves the table or returns; men seated with her should stand up
Do not clean up spills with your napkin
When the host or hostess puts down their napkin, it is a signal that the meal is at its end
Serving tea or coffee signifies that the formal part of the evening is over
During the Toast
Clearly enunciate
Limit the toast length
Do not read from a prompt
Maintain eye contact
Hold glass waist height and do not gesture with glass
Be genuine and avoid cliches
Think about what you are going to say
Pay attention to the person
When choosing a topic, focus on intelligence, clarity and sincerity
Avoid topics like religion, politics or any other controversial matter
If you do not know the person beside you, introduce yourself.
Possible topics with strangers may include;
The food and wine
The decor
The music
The fashions
Common interests
Good hosts monitor conversations
Do's and Don'ts
Be knowledgeable about a variety of topics
Be able to laugh at yourself
Listen to others and vary conversation based on audience
Think about topics beforehand
Think before speaking
Speak in turn
Talk to only one person
Engage in 'one-upping'
Correct speech
Table Setting
NB. Food is served to the right and collected to the left
There are many table setting variations.
The basic place setting
Courses may be placed on the table all at once or one at a time.
If all at once, sufficient space for side dishes is needed.
Bread, salad, and fruit plates are all placed to the left of the setting (or the reverse for a left-handed person).
Cups and saucers are placed to the right of the outermost piece of flatware.

Formal Three Course
Top Row from Left to Right
Bread Plate with Butter Knife (top left of dinner plate)
Coffee Cup (top right of dinner plate)
Water glass
Red Wine Glass
White Wine Glass (or Liqueur Glass)
Bottom Row from Left to Right
Salad fork
Dinner fork
Dessert fork
Dinner plate with salad or soup bowl on it
Small spoon
Soup spoon
Hold your knife in your right hand, an inch or two above the plate and extend your index finger along the top of the blade. The other fingers should be wrapped around the handle
Use of Utensils
Hold your fork in your left hand, tines downwards with a straight index finger resting on the back-side near to the head of the fork. The other fingers should be wrapped around the handle.
There are two common eating styles;
Continental (European)
American Style
The knife is held in the right hand and the fork in the left
The knife is used to cute up food while the fork holds the food down.
The knife is then placed at the top of the plate while the fork is switched to the right hand and used to transfer food to the mouth.
Continental Style (European)
The knife and fork remain in the right and left hands, respectively.
Resting position is with the fork crossed over the knife in the middle of the plate
At the end of the meal, the knife and fork are placed together in the centre of the plate, with tines pointing downwards
Resting position is with the knife at the top edge of the plate and the fork in the middle of the plate
At the end of the meal, the knife and fork are placed together with tines facing upward
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