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Service Desk Enterprise

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Junior Marcano

on 11 January 2013

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Transcript of Service Desk Enterprise

Timeline 2013 2009 2010 2011 2012 ServiceDesk 0 + - = 9 8 7 1 2 3 4 5 6 c Preguntas Gracias Por su Atención ServiceDesk Plus Enterprise Funcionalidades ITIL Reportes Predeterminados Portal de Autoservicio HelpDesk ServiceDesk Plus Enterpirse Gestión de incidencias.
Gestión de problemas.
Gestión de cambios, incluyendo calendario de cambios, workflow de aprobaciones, etc.
CMDB que permite relacionar elementos de inventario con usuarios, servicios y otros elementos de inventario Manejo de Incidentes Manejo de Problema Manejo de Cambio Manejo de Activos Fijo Procesos ITIL
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