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Transcript of Communication
Listening is communicating!
To: Team Staff
Subject: This morning’s meeting
Everyone did a really great job in the meeting this morning. I’m so pleased with everyone’s contributions. You made our team look great. If you ever want to go over anything before the meeting, please come see me. Keep up the good work.
Read this email. What do you think?
Non Verbal Communication
structure dictates the relationship of roles in an organization, and therefore, how people function
Poor organizational design and structure results in a bewildering morass of contradictions: confusion within roles, a lack of co-ordination among functions, failure to share ideas, and slow decision-making bring managers unnecessary complexity, stress, and conflict. Often those at the top of an organization are oblivious to these problems or, worse, pass them off as challenges to overcome or opportunities to develop.
Lets talk structure
Good listening is arguably one of the most important skills to have in today's complex world. Families need good listening to face complicated stresses together. Corporate employees need it to solve complex problems quickly and stay competitive. Students need it to understand complex issues in their fields. Much can be gained by improving listening skills.
When the question of how to improve communication comes up, most attention is paid to making people better speakers or writers (the "supply side" of the communication chain) rather than on making them better listeners or readers (the "demand side").
More depends on listening than on speaking. An especially skillful listener will know how to overcome many of the deficiencies of a vague or disorganized speaker. On the other hand, it won't matter how eloquent or cogent a speaker is if the listener isn't paying attention.
The listener arguably bears more responsibility than the speaker for the quality of communication. (Michael Webb, March, 2006)
people routinely fail to realize how little they are actually communicating. We think we've said a lot more than we actually have. As a result, our colleagues are left guessing as to what we meant, or what we want from them. All too often, they guess wrong.
-The sending and receiving of signals and cues whether knowingly or not
Listening is a key method of communicating!
Finding a balance
sends a message/