Loading presentation...

Present Remotely

Send the link below via email or IM


Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.


Chapter 5

No description

LesLeigh Conway

on 15 September 2014

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Chapter 5

Chapter 5
The 4 Listening Styles - Which one are you?
Relational Listener
Analytical Listener
Critical Listener
Task-Oriented Listener
What is listening?
Listening is a 5 Step Process:
What is listening?
How much of your time is invested in listening?
11% is spent writing.
17% is spent reading.
16% is spent speaking.
56% is spent listening.
Responding with Empathy:
Understand the other person's feelings
Ask appropriate questions
Paraphrase the content
Paraphrase emotions
Listening & Responding
Chapter Preview:
How much of your time is invested in listening?
What is listening?
Is listening a problem?
What are the barriers to listening?
How should one listen effectively?
How should one respond effectively?
Listening VS. Hearing
Is Phil Listening or Hearing?
Is Listening a Problem?
Researchers have identified listening problems to be a predictor of
in both our personal and professional relationships.
Most people only remember only about 25% of what they heard two days (48 hours) after listening to a lecture.
What are the barriers to listening?
Self Barriers
Self Focus
Emotional Noise
Criticism Barriers
Information Processing Barriers
Rate, Overload, Receiver App., Attention Shift, Culture
Context Barriers
Time, Place
What does effective listening look and sound like?
Stop, Look, and Listen!
Turn off competing messages!
Internal Noise
How Should I Listen?
Observe Nonverbal Cues:
Look for meta-messages
Nonverbally communicate your interest: Maintain eye contact, and direct body orientation
How Should I Listen?
Listen: Understand both details and major ideas
* Identify your listening goal- to enjoy, to learn, to evaluate, to empathize
* Mentally summarize all of the details of the message
* Link message details with the major ideas of the message
* Work to overcome listening barriers
* Don’t interrupt
* Listen actively
Full transcript