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How legislation affects customer service work.

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Eliza Prynda

on 25 February 2014

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Transcript of How legislation affects customer service work.

How legislation affects customer service work.
Equality Act
Laws in the equality act:
Equal Pay Act 1970
This act includes a law concerning equal treatment in terms of pay between men
and women. The term pay is includes
things like holidays, pension rights, company perks and some kinds of bonuses.

Sex Discrimination Act 1975

Equal Pay Act 1970,
Sex Discrimination Act 1975,
Race Relations Act 1976,
Disability Discrimination Act 1995, Employment Equality (Religion or Belief) Regulations 2003,
Employment Equality (Sexual Orientation) Regulations 2003,
Employment Equality (Age) Regulations 2006;
Equality Act includes Acts and Regulations, which are formed to anti-discrimination law in Great Britain. This act has got an equal treatment in access to employment as well as private and public services, regardless of age, disability, gender reassignment, marriage, civil partnership, race, religion or belief, sex, and sexual orientation.
This is an Act in the UK which protected men and women from discrimination on the grounds of sex or marital status. The Act includes employment, training, education, harassment, the provision of goods and services, and the disposal of premises.
Race Relations Act 1976
This law includes discrimination on the grounds of race, color, nationality, ethnic and national origin in the fields of employment, the provision of goods and services, education and public functions.
This act made it illegal to discriminate against people in respect of their disabilities in relation to employment, the provision of goods and services, education and transport.
Disability Discrimination Act 1995
Employment Equality (Age)
Regulations 2006
It prohibits employers unreasonably discriminating against employees on grounds of age.
Staff working at Newsomes would have to follow these 5 rules:

Working Time Directive:

It gives workers the right to a minimum number of holidays each year, breaks, restricts excessive night work and provides a right to work no more than 48 hours per week.

Supply of Goods and Services:

This law requires traders to provide services to a proper standard of workmanship. In addition, if a definite completion date or a price has not been fixed then the work must be completed within a reasonable time and for a reasonable charge.

Food Safety Act:

The Act includes things that food must comply with food safety requirements, like must be of the nature, substance and quality demanded, and must be correctly described (labeled).

External pressures which would affect Newsomes

Refunds policy:

Customer can refund item when the goods are unwanted, faulty, have got a warranty, are damaged in transit or when are purchased on sale.

Regulations 2000

The legislation provides rights to the consumer and obligations which the seller must fulfill. Typical cases where the Regulations apply include goods or services ordered by telephone or over the Internet.

Codes of Conduct

It has got the rules aboute responsibilities of proper practices for an individual, party or organization. Related concepts include ethical, honor and moral codes, as well as religious laws.

Sex Discrimination Act:

It protects men and women from discrimination of sex or marital status. This Act concerned employment, training, education, harassment, provision of goods and services, and the disposal of premises.

Health and Safety Act:

The law defines the fundamental structure and authority for the encouragement, regulation and enforcement of workplace health, safety and welfare within the United Kingdom. The Act defines general duties on employers, employees, contractors, suppliers of goods and substances for use at work, persons in control of work premises, and those who manage and maintain them, and persons in general.
Need to follow laws

Newsomes has to follow an every law because breaking a law can cause a lot of troubles. The company can't allow for that because it can break a respect of it and it can be closed.
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