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Untitled Prezi

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Maitha Ahli

on 6 October 2013

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IT Department 2013 IT Vision & Mission Enable Service Delivery Excellence through Effective and Efficient IT Solutions & Services. 2010 Vision Mission The Information Technology department supports DHA strategic goals and objectives through the provision of innovative and cost effective solutions based on information technologies and services, optimally combined with world-class standards of service quality and operational effectiveness. SCOPE IT Scope is to plan, organize, monitor and maintain information systems, network services and information security. Additionally, support, advise and guarantee promoting and developing internal systems to support DHA. IT Governance Project Management Methodology Budget Control IT Executive Committee Health Information System PMO Technical Services Operations Corporate Applications Planning IT Strategy Operations 33 Processes & 78 KPIs
109 Services ISO ISO 27001
ISO 20000
2013 Provide high quality and effective services based on best experiences Provide high quality and effective services based on best experiences. Best utilization of resources toward increase productions Ensure service continuity effectively Promote the partnership principle based on the Shared Services Sector strategy. 2007 Scope:
Guide key IT projects to a successful conclusion
Development of Project Management discipline within project teams Goals:
Deliver successful IT projects
Build Project Management professionalism among IT Department staff
Keep IT Management Team and Project Management community informed
Standardize IT Project Management practice Successful and implemented initiatives and projects:
ISO 9001:2008 compliance
Task Force for management of Suggestions & complaints
Effective participation in Dubai Government Excellence Program
Yearly Operational Plans
Yearly Customer Satisfaction Surveys

Planned initiatives and projects:
IT Projects management centralization on SharePoint
EPM tool for effective Project Management HIS Scope & Role:
Manage integrated health information systems at different locations across DHA Hospitals and PHCs.
Maintain patient information captured through various applications.
Coordinate with stakeholders & suppliers to explore new areas and enhancements.
Collaborate with other government departments for exchange of information.
Currently linked with Immigration.
Interface with Dubai Statistics Center(DSC) and Emirates Identity Authority(EIDA) is in pipeline. Staffing:
Total of 11 Staff members (In-housed)
Head of Section
Sr. Systems Analyst – Manage Projects & team
9 other members handling following areas:

2 Sr. Application Administrators - Patient Administration System & Billing for all modules
1 Sr. Application Administrator - Order Communication Module for all DHA locations.
2 Application Support Officers - all PHCs

2 Application Administrators -
1 Application Support Officer
Dental and Diabetes Application
1 Sr. Systems Analyst Projects:
SAM Migration to New Platform
e-Trauma - Emergency case track recording function
Pharmacy Migration
Dental System Enhancement
Virtualisation of Dental Server
Patient Diabetes Management System Enhancement
Endosoft Migration and virtualisation Stakeholders:
Management, Administration, Doctors, Nurses, Patient, Departments, Pharmacy, Pathology, Radiology, Dental, Endoscopy, Diabetes, Finance. Covers:
Patient registration (2000 new patients per day)
Scheduling (5000 appointments per day)
Admission, transfer, discharge (250 per day)
Waiting list
Medical record tracking
Billing (50,000 Invoices per day)
Physician Order Entry (30,000 per day ICD coding (Over 5000 per day)
Laboratory Test & Results ()
Pharmacy prescription, dispensing, medicine administration, inventory (20,000 prescription items per day)
Dental (600 appointments per day)
Diabetes (100 patients per day)
Radiology with PACs (2000 per day)
Patient Portal Services Quality ISO ISO/IEC 20000 is the FIRST international standard for IT service management that allows organizations / companies to demonstrate excellence and prove best practice in IT service management. The standard ensures organization / company can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2005 by ISO/IEC JTC1 SC7 based on the IT infrastructure library (ITIL®) best practice framework, and revised in 2011. The ISO 27001 standard was published in October 2005, replacing the old BS7799-2 standard. It is the specification for an ISMS, an Information Security Management System. The objective of the standard itself is to "provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving an Information Security Management System". The standard defines its 'process approach' as "The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management". ISO IT 2006
- ISO 27001 Certificate

- IT Service Costing

- Sheryan
- eService Platform based on SOA

- New Website design
- Blood Donation System

- Phase 1- Overseas Treatment System
- Kinect Prototype Application
- Printer cartridge recycling
- Manage Print Services
- Mailing Management System
- IT Security Blog
- Emergency Management Solution
- ISO 20K Initiatives G I T E X Awards 2006 2007 2008 2009 2011 2012 2013 ISO 27001for Information Technology (First government organization to be certified) Distinguished Electronic Department in DGEP Most innovative use of new technology Award in Middle East by ITP First place in IT Governance of Dubai Government (COBIT) Arabian Technical Award for Healthcare Application of the year Best e-Content Website in the Gulf IT Department Director was chosen as one of the best 50 CIO in IT Field by CIO 50 Award and Forum 2012 Khawla Lotaah was chosen as a distinguished Technical Employee (3rd place) in DGEP ISO 20000: 2011 IT Service Management Telecom Systems The main responsibility of Operation section is to provide a comprehensive and effective electronic environment through smart technology solutions as the section is consist of different teams grouped by domains (Telecommunication, Network, Systems, Database and Unix) Database Unix Network Staffing
1 Unit head
3 System Admins
2 Backup Operators
1Team Leader for Network unit
4 Network Admins
2 Unix Admins
2 Senior Database Admins
1 Head Telecom Unit
4 Technical Support Executive
1Network Operation Officer
1 Network Admin Officer
IT Sections, DHA Departments and Vendors
CommVault Backup
Exchange, Blackberry Migration
File-Share Migration
AIX Consolidation & HA
Email Gateway
Pharmacy Oracle, CEMMS TA, In-house DB Migration and consolidation
SQL Server Consolidation & HA
JAFZA South, Business Village, Al Karama Sites
Replacement of Backbone Switches, obsolete Access Switches
Load Balancer
Wireless for CSC Stores
Al Jalila Hospital
Network High Availability Phase 2
SIEM Project
Monitoring System
Upgrade CISCO, AVAYA, call manager
Upgrade 10 years old Philips PBX
Replace Old UPS batteries in DHA
Emergency Messaging Solution for Disaster
Upgrade RightFax Service
Electronic Phonebook Directory Covers:
All DHA sites, Departments and users
Thank You
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