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Communication Skills

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by

Lawrence Williams

on 27 August 2013

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Transcript of Communication Skills

Y
Expressing Emotions/Ideas
Education
Building Relationships
Entertainment
Decision-making
Motivation and Inspiration
Communication
The art of communication is the language of leadership.
Teamwork = Communication
70% of mistakes at the workplace are direct result of poor communications.
Communication Barriers
Physical barriers
System design
Attitudinal barriers
Different languages
Psychological factors (Differing emotional states)
Presentation of information
Differing backgrounds
Poor listening
Differences in perception ( WM )
So ......
What is " Communication "
The process of transmitting ideas, information, attitudes by the use of symbols, words, pictures, figures from a source to a reciever for a purpose.
Sender
Message
Reciever
Feedback
Encoding
Decoding
You need to be clear about why you're communicating, and what you want to communicate. You also need to be confident that the information you're communicating is useful and accurate.
This is the process of transferring the information you want to communicate into a form that can be sent and correctly decoded at the other end. Know your audience :)
Decoding is the reverse of encoding, which is the process of transforming information from one format into another
All interpretations by the receiver are influenced by their experiences, attitudes, knowledge, skills, perceptions, and culture
"Feedback plays an important role by indicating significant communication barriers: differences in background, different interpretations of words, and differing emotional reactions" "Even a lack of response, is in a sense, a form of response"
Types of Communication
Verbal
Non Verbal
Body language
Oral
Questions :)
Non-verbal communication involves exchanging information or transmitting data without the use of words.
What is "Non Verbal Communication"
So ......
Speaking, listening, and our ability to understand verbal and nonverbal meanings are skills we develop in various
ways.
We learn basic communication skills by observing other people and modeling our behaviors based on what we see.
We also are taught some communication skills directly through education, and by practicing those skills and having them evaluated.
Using the Communication Process
1.Be clear. The receiver is more likely to get your message if you deliver it in a way he or she can understand. Consider who you are talking to.
2.Be personal. Use the other person’s name so there’s no doubt who you are talking to. Use an “I” statement – a statement that starts with the word “I”. An I statement indicates you are taking responsibility for your thoughts and feelings.
3.Be positive. Phrase your message in positive terms. Say what you want, not what you don’t want.
4.Get to the point. Explain how or why you feel a certain way, or how or why you think a certain thing.
5.Listen to the response. Pay attention and use active techniques to make sure you hear the response.
6.Think before you respond. Make sure you understand the message. Repeat it if necessary, and ask questions for clarification.
A message in its most general meaning is an object of communication. It is a vessel which provides information.
A message is information which is sent from a source to a receiver.
The receiver is the individual or individuals to whom the message is directed.
Feedback is the final link in the chain of the communication process.
After receiving a message, the receiver responds in some way and signals that response to the sender.
Feedback ultimately provides an opportunity for the sender to take corrective action to clarify a misunderstood message.
Two other important ways of communication are sign language and body language.
Body language is a different type of nonverbal communication that everyone uses every day, sometimes without knowing it.
Body Language can be either positive or negative. It can show that you are confident and prepared, or that you are unsure or afraid.
Full transcript