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Zack Korneev

on 2 November 2012

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Transcript of FO+Concierge

..gives owesome
experience!!! Front Office Department from the inside Resume: Shift change Front office administrator VIP arrival Reports Food and Beverage Housekeeping Nuff said.. Front Office Engineering Security Front Desk Reservations Call-centre Bell-desk Concierge Transportation Guest Relations Grooming Schedule Standing Inside the hotel - funny
- sociable
- and.. Night Audit - WTF??!!111 - preliminary financial control of departments - bank transfer accounting - corrections - posting the daily room rates - changing the date in the hotel PMS - C/C payments settlement - dozens of reports Concierge - transportation - airline/railway ticketing - airport VIP-lounge reservations - theatre/concert tickets - restaurants/bars/nightclubs reservations - sightseeing arrangements - babysitter arrangements - courier/airmail services - lost and found Uniform Routine Check in Check out Guest Relations Communication Conflict resolution Night audit = Front Office Dept. Structure Accounting - not easy
- stressfull
- shocking
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