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Effective Listening Skills

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by

Reynard Alegrid

on 14 January 2014

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Transcript of Effective Listening Skills

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Active Listening
Active listening is a communication technique used in counseling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties
Pay Attention
Show That You're Listening
Provide Feedback
Respond Appropriately
Defer Judgment
Effective Listening Skills
Becoming an Active Listener
There are 5 key elements of active listening. They all help ensure that you hear the other person, and that the other person
knows you are paying attention.
Active
Listening
Passive
Listening
1
Stop
Talking
Prepare
to
listen
put the
speaker
at ease
remove
distractions
Empathize
PRINCIPLES
Listen to
the Tone
Listen for Ideas-Not just Ideas
OF LISTENING
Be Patient
Avoid Personal
Prejudice
Wait and Watch for
Non-Verbal Communication
Full transcript