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Donors Presentation

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Firasat Siddiqui

on 22 September 2015

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Transcript of Donors Presentation

Legal Advisory Call Centre

Committee For the Welfare Of Prisoners
Committee comprises Justice Nasir Aslam Zahid, AG Sindh and Deputy Secretary Prisons
Over 10 years of operational experience in 06 districts of Sindh.
Legal Advisory Call Centre
Goals and Targets
Structure of Call Centre
The current situation in Pakistan
Lack of Legal Empowerment and Status Quo
Impact of Call Centre
Financial Proposal
Legal Aid Society
A sister organization of the Legal Aid Office (LAO), working since Nov 19, 2013.
Registered under Societies Registration Act (1860).
Operates under the chairpersonship of Justice Nasir Aslam Zahid.

Targeted Beneficiaries
Religious Minorities
Areas of Work
Community Help Desk Mechanism
Empowerment through Legal Awareness
Legal Assistance
Capacity Development
Pakistan ranked 127 out of 175 on the Corruption Perceptions Index 2013 published by the Transparency International.

According to the Human Development Index, 60.3% of Pakistan's population lives on under $2 a day.
Lack of Order and Security
According to the National Crime Data (NCD), a total of 3,170,889 offenses, in which 14% of cases against persons and 19% cases against property, were recorded during the last five years.
Social Exclusion
Intolerance leading to Violence
1st time in Pakistan
A customized call handling software has been developed.
Legal and Public service related queries are handles.
Records all incoming and outgoing data
Provides referral services.
Under the Supervision of
2 former judges of Supreme Court of Pakistan.
Justice Nasir Aslam Zahid as Chairman
Justice Arif Hussain Khilji as Senior Consultant
Team of high court enrolled, experienced lawyers for advisory services.
Free Legal Advice
Rights and Remedies Oriented Solutions
Immediate and Easy Access
Quick Response - within 24 hours
Quality Service
Referral Mechanism
Everyone. Especially,
Religious Minorities
Marginalized and vulnerable groups
According to our Impact Assessment Report, 57% of callers believed that their problem had been resolved after following LACC’s advice.

Around 86% of the respondents acted upon the advice given to them by Legal Advisory Call Centre.

Almost 90% of the respondents were satisfied with the advice or legal opinion they had received from LACC.

84% of respondents believed that acting upon LACC’s advice made their lives easier.

Our goal is
to strengthen marginalized groups by providing legal empowerment
that can lead to sustainable justice for all which can ultimately eradicate the poverty barrier.
Partnership with PPAF
Based on Jim Harvey's speech structures
Focus of LAS
Rural and Urban areas of Karachi, Hyderabad, Larkana, Sukkur & Ghotki
Mission Statement
To initiate and promote programs which bridge the gap between the supply and demand of effective and economic legal aid and representation serving interests of the dis-empowered, uninformed and marginalized segments.
To create a legal landscape which is conducive for Pro Bono/Low Bono culture.
To strengthen and facilitate state and civil society partnerships and collaborations for improving access to justice for the common citizen of Pakistan.
Lack of Education
Adult literacy rate in Pakistan is 57%. Pakistan lags behind 201 countries, with the gender difference of 25% in literacy.
Lack of Good Governance
Pakistan ranks 98 out of 102 countries with score of 0.38 in Rule of Law Index.
Corruption Perception Index Report 2013

UN Development Programme
Statistics of Human Development Report 2009
National Crime Data 2008 – 2013
World justice Project, Rule of Law Index 2015
UNESCO Institute of Statistic, 2014
Social Security
for an empowered society, that knows its rights and has access to justice.
Access to Justice, rule of law, awareness of rights and social inclusion have a direct impact on the society.
Legal Empowerment is one solution
Legal Awareness
Capacity Development
Legal Aid
Giving the Poor a Voice
According to World Bank
“Legal empowerment promotes safety, security and access to
justice and helps poor people solve problems and overcome administrative barriers.”
USAID, Legal Empowerment of the poor: From Concept to Assessment
(Palacio, 2006, pp.15)
Legal Empowerment can be achieved by
Law, order & Security
The lack of a system that guarantees law and order (and thus security) to the poor’s assets and personal lives also deprives them of opportunities.
Social exclusion can negatively affect poor people.
There are rules that exclude the poor and other marginalized groups from decision making.
Women and religious minorities are officially or unofficially excluded from participation in exercising rights.
Lack of information on law, rules, and procedures in an accessible language can deny access to opportunities. People who cannot gain access to information through reading have great difficulty knowing and advocating for their rights, opportunities, and legal protection.
According of a survey done by Legal Aid Society, 99% of people believe lack of tolerance decrease with the lack of rule of law. Intolerance ultimately leads to violence in society and creates agitation.
Weak social security is also a hindrance to poor people’s capacity to access their rights, law and justice.
Making sure that the poor understand their rights and the processes through which these can be exercised and enforced.
Through Legal literacy campaigns whose objectives are Rights Awareness: imparting knowledge of legal rights and the exercise of those rights.
Legal aid, which provides low- or no-cost
legal assistance to the disadvantaged.
Ensuring that the poor are able to influence the development of policy and law and enhance their rights through democratic and transparent mechanisms.
Other findings of Impact Assessment
The objectives of the assessment were to evaluate

- People's trust on State Institutions.
- The level of awareness of their legal rights.
Around 58% of the people approached various State Institutions on the advice of the LACC agents.
Almost 90% of the respondents revealed that they were satisfied with the service provided by State Institutions.
52% of the caller revealed that they were somewhat aware of their fundamental legal rights, however 48% of the respondents were fairly unaware of their legal rights.
Intolerance leading to Violence
According of a survey done by Legal Aid Society, 99%(116 out of 117) judges believe intolerance increases with the lack of rule of law. Intolerance ultimately leads to violence in society and creates agitation.
Case Management Survey, Judicial Training, Legal Aid Society, 2015
Social Exclusion
Women and religious minorities are officially or unofficially excluded from participation in exercising rights.

40% of people from religious minorities in Sindh think they face particular social, economic and political problems, which others don't face.
Minority Rights in Pakistan: Historic neglect or State Complicity?
Pakistan Institute of Peace Studies, October 2014
Glimpse of Call Centre
Different legal trainings are arranged for the capacity development of Legal Advisers
Total Calls Received on IVR: 34212
Total Registered Queries: 13665
*from Sep 2014 - Aug 2015
Full transcript