Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Project Management 2013 2014

All lectures
by

wouter van dam

on 20 May 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Project Management 2013 2014

Project Management
Advantages and disadvantages
Disadvantages
Advantages
Control
Creation
Career
Responsibility
If you do projects, you have the possibility to see different parts of the world and work with a lot of different people. This can be very good for your career
Success
By working in phases and using a planning to achieve a certain goal, there is a smaller risk of failure
If there is a clear project plan, all parties involved will know exactly what must be done
If you know how to do project management, you know how to create what you want to
Overhead
Focus on planning
Culture
Setting up and organizing a project take some time.
But with 'big' projects, you save time by planning
Lecture 1
What, why & when
What
Why
When
Definition
Definition project
Principles of a project
Types of activities
Project Management is the discipline of planning, organizing, motivating and controlling resources to achieve a specific goal
Definition
project management
So every project has a goal.
Goal
Budget
The better this goal has been described, the bigger the chance for a successful project.
This goal has to be reached within a certain amount of time
This goal has to be reached within a certain budget
Budget can also be seen as:
amount of hours working
Planning
Time
People usually improvise when something occurs that is unforeseen and requires an immediate response.
Too much ad-hoc work can be Stressful
Example
If there is a lack of control in the situation, problems appear that have to be solved immediately.
Activities that are repeated frequently and are relative predictable.
A project can be defined as a situation in which one person or a group of people want to reach some predetermined goal within a predetermined time and budget
Example
Building a new shopping center
Doing a group assignment for your study
Setting up a project for Focus on Europe Today
Organizing a festival
Setting up a
telecom organisation
Example
Production lines
Administrative activities
Driving a car
Juggling
Improvised activities
Project activities
Routine activities
Unorganized
organized
Unpredictable
Predictable
Successful project
Successful and failing projects
Fast development
Complex world
VS
Example
Development of new products and services goes faster and faster
Lot of specializations, so people have to work together in (globalized) groups
@ Home
@ Work
@ University
Profit
Organizations that have the goal to make money

Organizations that have another goal than to make money
Non-profit
Private
Public
Reasons to fail
Objectives have been reached with the desired quality in the conducted time within the limits of cost
Misunderstanding of the task
Changing goals
Unpredictable situations
Bad relations in teams
No clear design of end product
Poor planning/ Lack of overview
@ University
Phasing
Why
What
How
A phase can be regarded as a series of project activities that have a logical connection to each other
Step by step
3 reasons
Too big steps
Often the distance from point A to point B is much too large to 'jump' at once
Projects are divided into different phases
This helps you to control the project, because of overview helps to make right decisions to to finish the project successfully
Smaller steps
Introduction
Teams
The process
Meetings
Info graphics
Creativity
Lecture 2 & 3
The PM Process
Planning
A project can be defined as a situation in which one person or a group of people want to reach some predetermined goal within a predetermined time and budget
Organizations owned by private investors
Organizations owned by the government
Executing a large project in phases has the advantage that a number of opportunities for decision making are built into the project
Decision making
Control
Overview
Because you chop the entire process into different pieces, you know exactly where you have to be busy with and what you can do later
Helicopter view
At the end, to hand over the deliverable within the available time and budget is most important.

Project management is just a way to reach the goal, not a goal on its own.
Monochronic culture
Polychronic culture
Monochronic cultures like to do just one thing at a time.
Polychronic cultures like to do multiple things at the same time.
Examples:
United States, Canada, or Northern Europe
Examples:
Latin America, the Arab part of the Middle East, or sub-Sahara Africa
People and relationships are their main concern
Reaching goals is their main concern
Some cultures have the clock, others have time
Video lecture
Video lecture
Video lecture
Video lecture
Video lecture
Video lecture
Video lecture
Video lecture
Video lecture
Understand task
Design end result
What is?
Why important?
Work the plan
What is?
Why important?
How to?
Monitor
What is?
Why important?
How to?
Re-preparation
Deliver
end product
Evaluation
Design end result
Create planning
Work the plan
Monitor
Re-prepare
Deliver end product
Evaluation
Preparation
Execution
Closing
Closing
Archive
Evaluation
Write
Brainstorm
Research
Meeting
Interesting ways to do research for PM:
Network scan
Knowledge team members
Stakeholder analysis
Similar projects
Interview expert
Read manual/ book/ internet
More about Brainstorming in lecture about creativity
More about Brainstorming in lecture about Teams & Meeting skills
Brainstorming is a group or individual creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its member(s)
(Journal of Personality and Social Psychology)
The end product of the preparation phase is a Plan of Action. The plan of action is a written document, containing a clear overview about about the task, design of the end product and planning.

To create a good plan of action, you start with a template.
During the preparation the project team comes to gather to discuss and create overview about:
the task
design
the planning
the teams
It's not the will to win that matters, it's the will to prepare to win that's important
(michael Jordan)
Preparation
Understand task
Research, write and meet
What to do?
Task
Define key words
In many project, the task is not clear. Make an overview (summary) of the task and discuss with project supplier to be sure you understand each other correctly.
People easily misunderstand each other. Defining key terms will help to prevent this.
Deliverables
Success criteria
The project team has to be sure they have the same idea about the deliverable than the project supplier has.
To specify the deliverables, a clear overview of success criteria is created.
Why important?
What is?
Many students fail courses, because they don't match the success criteria, even if they could find these success criteria in their manual.
If it's not clear what is expected from you, your project probably fail.
“No matter how good the team or how efficient the methodology, if we’re not solving the right problem, the project fails.” –- (Woody Williams)
Work with the end in mind
In this sub phase, the end product is designed.
Good
Service
Begin with the end in mind
All things are created twice. There is a mental (first) creation, and a physical (second) creation.
Avoid misunderstanding
Create overview
Adjust for risk
Plan the work
Work the plan
Create planning
Research, write and meet.
What to do?
Why important?
What is?
During the planning sub phase, the overview of how to create the final product is made.
What is the action
When will it take place
Who will do it
What will be the result of the action
Create work-breakdown structure
Divide sub-projects
Match timelines
Adjust for risk
Add names and deadlines
Design
Planning
The design of the end product is created in the previous sub-phase during the preparation phase.

Usually info graphics are used to make the design of the end product as clear as possible.

The chance to fail increases if different stakeholders of the project have different ideas about the end product.

It is important to explain the design of the end product as specific as possible.
Design
Divide sub-projects
Create work-breakdown structure
Divide sub-projects
Example
Usually a project can be divided in different sub-projects. These sub-projects are parts of the project that can be seen as small and semi-independent projects. Sometimes sub projects need to have the product of another sub-project as an input.
Making a questionnaire
Research
Event
Create work-breakdown structure
Example
What do you have to do to create the end products of the sub-projects. All actions are divided and an overview is created by making timelines.

To make a good questionnaire, first desk research is done to create a clear overview of the topic. Then an expert is interviewed. Next, a concept version is created. This concept version is tested, and adjusted if needed.
Research
Event
Match timelines
Match timelines
Example
Match timelines
Some actions can only be done after completion of another action. Be sure you think about this when you create your planning, by matching the timelines on the right way.
Match timelines
Critical action
A critical action is an action that affects the completion of another action.
Dependent action
A dependent action is an action that is affected by another action
Adjust for risk
Add names and deadlines
Add names and deadlines
Add names and deadlines
A certain person in the group has to be responsible for the action. Usually the action is connected with a certain deliverable. So one person will show up with a sub-deliverable at a certain moment.
Tom's planner
Planning
So the planning contains an overview of who will do what, when and what will be delivered.
Plan of action
Template
What to do?
Why important?
What is?
During the preparation phase, the Plan of action is created. This document gives a clear overview of the:

Task
Design of the end product
Planning
Teams

Because a Plan of action always has the same structure, a template is used.
The Plan of action can be shared with all project members and other stakeholders. Also the Plan of action will be stored in the archive.
This document is used to:
Communicate about task, end product and planning within the project team
Execution
By using the planning of the preparation document, all tasks that have to be executed are executed.

It is important that planning gives a clear overview of all tasks that have to be done. It must be specified who does what and when. Also it must be clear what sub-products are delivered at what moment.
If you don't work the plan, the end product will not be created
Be sure everyone in the team knows what to do, when to do and what to deliver. It is important that the project members accept their task.
Plan the work
Work the plan
RTFM
When the amount of people working in a project is small, it’s easy to monitor. But the more people are working in the project, the more difficult it is to monitor.

Project members report their progress to their manager. At very big project teams, this manager reports the progress of his team to the steering committee. This steering committee owns the documentation and creates a new version of the plan of action if needed. When actions have been done successfully, the can be marked as ‘done’
The status of the project has to be clear. Without monitoring, there is no momentum.
Regularly the real status of the project has to be compared with the plan of action. Questions that have to be answered are:

Has the task been changed?
Are we still making the same end product?
Do we have to change the planning?
What is monitoring?
Momentum
Momentum is the critical mass of understanding of the project and the speed of the implementation of the planning
Archive
Responsibility
All documents used in the project are stored in the archive. Usually the archive contains:

Minutes of meetings
All versions of the preparation document
All sub-products that are created during the execution phase
In the archive, the history of the project can be found. It shows all responsibilities of the stakeholders and helps against misunderstanding each other.

At the end of the execution phase, the end product of the project has to be handed over to the assignment provider/ customer. Be sure the end product fits to the success criteria. So don’t forget to compare the end product with these success criteria written in the Plan of Action.

The moment the end product is handed over, the execution phase ends.
The execution is the second main phase of the project management process.

This phase is divided into 4 sub-phases:
work the plan
monitor
re-prepare
deliver end product.

The first 3 sub phases are done repeatedly because of the loop. This loop is sometimes called the re-preparation loop.
Teams
More about Teams in lecture about Teams & Meeting skills
During the preparation the project teams are created. This can happen on different ways. Sometimes, the team is clear in the beginning of the project, sometimes the teams are created after the planning. It all depends on the situation
Stakeholder analysis in is the process of identifying the individuals or groups that are likely to affect or be affected by a proposed action, and sorting them according to their impact on the action and the impact the action will have on them.

This information is used to assess how the interests of those stakeholders should be addressed in a project plan, policy, program, or other action.
You know everyone in the world through 6 people
How many 'friends' do you have on Facebook?
Use the knowledge of those who were already in the situation you are in right now.
Experts usually like it to talk about their expertise, because this gives them a status.
Desk research helps to find information about a certain topic.

Many people only use internet. usually books and articles give more structure to information than google does.
Decide
After looking for possibilities, the possibilities are weighted and a decision is made
Human beings think we are good decision making, research showed we are not
BBC documentary about decision making
(not for the exam)
One of my favorite books about psychology, written by the Nobel Price winner Daniel Kahneman
I bought a dog
A big dog?
Not that big
No, a short haired dog
Is it a long haired dog?
What color?
It's spotted, black and white
Ah, that's a nice dog!
That's what I think
Quote:
A good planning creates overview of all steps that are taken to create the final product. Also when and who will do what will be clear.
The planning is used to control the project, by comparing the 'real' situation with the 'planning', and use this information for decision making
Momentum
Overview
Building a stage
Sub project: find guest speaker
Sub project: Create and distribute poster
Because some actions can affect other actions, and because it’s not always clear how long a certain action will take, the last step in ‘making a planning’ is risk adjustment.

This risk adjustment increases the change to fulfill the planning successfully.
Example
Example
What to do?
Use template
Share
Write down the plan of action
Write and make info graphics
1
2
3
and with the different stakeholders outside the project team.
What is?
What to do
What to do
What is
Work the plan
Communicate
Re-prepare
The planning is used to control the project, by comparing the 'real' situation with the 'planning', and use this information for decision making
What is?
Why important?
How to?
If the documentation is in sync with the real status of the project, it is easier to control the project

It is important to keep the documentation up to date. New versions of the plan of action are created and old versions have to be stored in the archive.
If the real status of the project is not 'in sync' with the Plan of Action, a new design and planning can be made. Sometimes the task is re-negotiated.

A new version of the Plan of Action has to be made. The old version will be stored in the archive, the new version will be sent to all necessary stakeholders.
Adjust documentation and share the new version to all stakeholders that need the documentation (like team members, assignment provider, sponsor, etc).
Creating a new planning can take a lot of time. Computer applications can help. Tom's planner is free and really good!
Toms planner
In the preparation phase, you make an overview of the task, the design, the planning and the team structure.

This information is structured in a document, called 'the Plan of Action'

Plan the work
Work the plan
Planning
Understand the task
Understand the task
Start lecture
Understand the task
Report
Use a template and
create the table of content
Event
Use timelines, processes and maps to create overview of the event.
Situation 2
Creativity
Creativity is defined as the tendency to generate or recognize ideas, alternatives, or possibilities.
Info graphics & design
Decision situation
Identify alternatives
Evaluate alternatives
Select the best alternatives
Time
How to?
House
Hand over end product
By using the planning of the preparation document, all tasks that have to be executed are executed.

It is important that planning gives a clear overview of all tasks that have to be done. It must be specified who does what and when. Also it must be clear what sub-products are delivered at what moment.
Good
Service
Services are performed
Goods are handed over
If the documentation is in sync with the real status of the project, it is easier to control the project
Most projects fail because they fail to gain sufficient momentum to succeed

IAG Consulting:
Every good product I've ever seen is because a group of people cared deeply about making something wonderful that they and their friends wanted. They wanted to use it themselves.
Steve Jobs
“A Truthful Evaluation Of Yourself Gives Feedback For Growth and Success”
Brenda Johnson Padgitt
What is?
Why important?
How to?
After handing over the end product, the project is closed. In this closing phase, the evaluation is executed.

During this evaluation, research is done to find out what went well and what can be done better next time
Evaluation is the basis of development. If you understand what went well and what can be done better, you can use this information for the next project.
What went well and what can be done better next time? Focus on:

Overall Group performance
Focus on the phases of the process
Your own performance
Focus on your direct project related behavior
Focus on the way you deal with your direct stakeholders
Make an overview of: what went well and what can be done better next time? Convert findings into specific behavior to keep and to change.

Focus on:
overall Group performance
the phases of the process
your own performance
your direct project related behavior
the way you deal with your direct stakeholders
Focus on
Why difficult
Attribution
Cognitive dissonance reduction strategies
People’s attribution can differ depending on their role (actor or observer).

Definition
Actor/observer difference
Attribution is a concept in social psychology addressing the processes by which individuals explain the causes of behavior and events
Actor
Observer
Positive
Negative
Result
Perspective
External attribution
External attribution
Internal attribution
Internal attribution
Definition
In psychology, cognitive dissonance is the discomfort experienced when simultaneously holding two or more conflicting cognitions: ideas, beliefs, values or emotional reactions.
Cognitive dissonance reduction strategies
To deal with cognitive dissonance, we 'lie' to ourselves about the situation. We change facts and ideas and beliefs, to reduce our own dissonance.
“A Truthful Evaluation Of Yourself Gives Feedback For Growth and Success”
Brenda Johnson Padgitt
What is?
Why important?
How to?
After handing over the end product, the project is closed. In this closing phase, the evaluation is executed.

During this evaluation, research is done to find out what went well and what can be done better next time
Evaluation is the basis of development. If you understand what went well and what can be done better, you can use this information for the next project.
Make an overview of: what went well and what can be done better next time? Convert findings into specific behavior to keep and to change.

Focus on:
overall Group performance
the phases of the process
your own performance
your direct project related behavior
the way you deal with your direct stakeholders
Focus on
Why difficult
Attribution
Cognitive dissonance reduction strategies
People’s attribution can differ depending on their role (actor or observer).

Definition
Actor/observer difference
Attribution is a concept in social psychology addressing the processes by which individuals explain the causes of behavior and events
Actor
Observer
Positive
Negative
Result
Perspective
External attribution
External attribution
Internal attribution
Internal attribution
Definition
In psychology, cognitive dissonance is the discomfort experienced when simultaneously holding two or more conflicting cognitions: ideas, beliefs, values or emotional reactions.
Cognitive dissonance reduction strategies
To deal with cognitive dissonance, we 'lie' to ourselves about the situation. We change facts and ideas and beliefs, to reduce our own dissonance.

Report progress
Brainstorm
Have fun
Be critical
Video lecture
What is
Networks
What is
Definition
Associations
Collision
3 levels of creativity
Global
Individual
Team
Video
Examples
Incubator
Phonebloks
Rubbish car
Creativity in practice
Global
Individual
Group
The great driver of scientific and technological innovation has been the historic increase in connectivity, to be able to exchange ideas with other people
We make associations between different neural networks like things, words, ideas
Good ideas normally come from the collision from smaller ideas.
Different connections can be made to create new ideas and find new possibilities. To stimulate this, a combination of individual and group brainstorming is done
By brainstorming and incubation, new ideas and possibilities are created
The great driver of scientific and technological innovation has been the historic increase in connectivity, to be able to exchange ideas with other people
Connectivity
Connectivity
Share ideas
Ideas come together
Collision
New ideas
Fast
Slow
Mind map
Brainstorm
The process
Brainstorming is a group or individual creativity technique that is used to find an answer for a specific problem by gathering ideas contributed by its member(s)
Definition
4 rules
Focus on quantity:
Withhold criticism
Welcome unusual ideas
Combine and improve ideas
Definition
Info graphic
A mind map is a diagram used to represent words, ideas, tasks or other items linked to and arranged around a central key word or idea
Thinking in lists and lines
A book and power point is a linear way of explaining something
From a center, relations go to all directions
Linearity
Radiation
Video
Paper + color pen
Make an info graphic and write down as many associations as possible
After a while it's a chaos on your paper
Add new ideas
Take a new piece of paper and make a new info graphic by restructuring the old one
New ideas pop up by brainstorming and catching
Incubation
Incubation is defined as a process of unconscious recombination of thought elements that were stimulated through conscious work at one point in time, resulting in novel ideas at some later point in time.
Eureka
Eureka effect, the sudden, unexpected realization of the solution to a problem
Unconsciousness
What is
Processes in the brain we are not conscious about
Creativity
After creating a platform for development, new ideas and associations will pop up in your head on unexpected moments
Idea catcher
Always have a small notebook with you. Write down your ideas and add them to your mind map when you are back home
Circles
When we think about something without capturing, we think about the same thing again and again and again
When you capture things, you start thinking from that point and use your brain for things you can add to what you have created before
Without capturing
With capturing
You create a
platform for development
Prepare
Brainstorm
Discuss and sort
Select
Always prepare the brainstorm session individually. This decreases the possibility of group think.
Individual brainstorm session
Groupthink
Groupthink is a psychological phenomenon that occurs within a group of people, in which the desire for harmony or conformity in the group results in an incorrect or deviant decision-making outcome.
Brainstorming with a group works very well with post-it stickers. When doing this, don't forget the 4 rules about brainstorming
4 rules
Focus on quantity:
Withhold criticism
Welcome unusual ideas
Combine and improve ideas
Plan B:
Music marketing 'Het Paard'
Own trap-song 'Personal Message'
Video 'sorry @ lowlands festival"
BBC documentary about creativity
More examples
How to optimize
Bring yourself out of your routine-thinking by creating unusual situations. The chance to create new ideas will increase.
time 37:45
How to optimize
Bring yourself out of your routine-thinking by creating unusual situations. The chance to create new ideas will increase.
Basic theory
Roles
Group processes
Definition
Span of control
Chain of command
A team is a group of people with a full set of complimentary skills, required to complete the task, job or project.
The span of control is the amount of people ‘under’ a manager. The wider the span of control, the more difficult to control the group. But control can decrease creativity
The Chain of command is the amount of steps to reach all reporting relations within the organization. The longer it is, the more difficult to reach the ‘lower levels’
Organizational chart
Organizational chart
Project Manager
Secretary
Treasurer
If a secretary can create punctual, good looking and clear overviews of the plan of action, containing the task, the design and the planning, overview is created.
Responsibilities
project manager
Work and plan together
A project manager has the responsibility of planning, organizing, directing and controlling.

Planning determining what has to be done and how it can be done best.
Organizing determining the best way to arrange resources and activities in a coherent structure
Directing guiding and motivating employees to meet objectives
Controlling monitoring performance to be sure the goal will be reached
The project manager doesn’t do this all alone. The best way to motivate employees is by doing all these tasks with those who have to fulfill the tasks. Also clear project documentation can help. It creates overview for all participants
Responsibilities
secretary
A secretary has the responsibility of the administration and documentation.

So the secretary creates minutes of meeting and creates different versions of the preparation document. Also sending documents to stakeholders and archiving documents is done by the secretary
Responsibilities
Treasurer
If projects are big, it is difficult to have overview of the project. A good secretary is important to create overview.
Compress information to get overview
The treasurer has the responsibility of calculating the planning and controlling the financial part of the project.
Financial situation
Keep up-to-date records as well as an audit trail for all transactions (consider setting up an audit committee and appointing an external auditor)
Protect the organization against fraud and theft, ensuring safe custody of money, and prompt banking
Make sure the committee of management understands its financial obligations
Recap lecture 3
The quality of the documentation in the archive is very important at situations things go wrong. Miscommunication is one of the main reasons projects fail is. By creating clear minutes of meeting and preparation documents (task, design & planning), you force yourself to be specific and clear. If people don’t do what was expected, take a look in your archive and find out why something was not clear.

If needed, the archive can prove irresponsible behavior. But if the documentation is not specific enough, you cannot prove anything.
Team manager
Team member
Roles
Responsibilities
team manager
A project manager has the responsibility of planning, organizing, directing and controlling.

Planning determining what has to be done and how it can be done best.
Organizing determining the best way to arrange resources and activities in a coherent structure
Directing guiding and motivating employees to meet objectives
Controlling monitoring performance to be sure the goal will be reached
Team manager and project manager
As you see, the responsibilities of the team manager and the project manager are exactly the same. The difference is the level of the responsibilities.
Responsibilities
team member
Team members have the responsibility to work the plan.

Next to that, they do help doing research an brainstorming to create and update the preparation document. Because team members have direct influence on the end product, it is important to give input to the managers.

Usually team members know very well how to optimize the process and improve the quality of the end product. Good managers know this and good team members do their best to be understood.
Bottom up
Estimated added value
Equity
Team cohesion
Full ted talk by Frans de Waal
Extra
More videos about group processes
Extra
Experiments have shown that people significantly overrate their added value in the project team. When team members are asked to estimate their added value in % of the entire project, most of the time the total score was more than 100 %.

(The Psychology of Teams: Professor Margaret Neale)
>100%?
Experiment
Project Europe today
I asked the members of 4 teams about their personal contribution to the project.
Team 1:
Team 2:
Team 3:
Team 4:
110%
127%
135%
152%
This creates the feeling of unfair situations. Where equity is very important for group cohesion.

The amount of team cohesion can influence personal interactions.

Usually lack of team cohesion will feel difficult, but as long as the conversations are dealing with the project itself, bigger problems exist with teams that have too much cohesion.

Leadership
Leadership
3 Approaches to leadership
The processes and behavior used by someone, such as manager, to motivate, inspire and influence the behavior of others
Trait approach
Assumes that appropriate leader behavior varies from one situation to another
Assumed that the leadership traits of leaders would be the same across all situations
Focused in identifying essential leadership traits (or personal characteristics)
emotional intelligence
intelligence
integrity
knowledge of business
Trait approach
Successful traits
Behavioral approach
Behavioral approach
Focused on the behavior of effective leaders versus ineffective leaders
Assumed that the behavior of effective leaders would be the same across all situations
2 Types
Task-focused
leader behavior
Employee-focused
leader behavior
Related to increase
performance of employees
Related to increase job satisfaction, motivation and well being of employees
Situational approach
Meetings
Feedback
What
A meeting is an organized occasion on which a number of people come together to engage in organized discourse
Roles
Chairman
Secretary
Other participants
Determine the propose of the meeting
Determine the time and place of the meeting
Invite everyone
Make Agenda
Before
Meeting
After
Meeting timeline
Preparation all participants
Same order as discussed in
"minutes of meeting"
Send minutes

Update archive
Prepare meeting
Presides over the meeting
Make agenda
Decide what topics to talk about
Determine the order of the topics
Send the agenda to all participants
!
Writing minutes
Project archive
Minutes of meeting
Project name
Subject:
Date
Place
Present
Absent
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
Smart actions
Discussion
Every topic from the agenda
Opening
Why are we here
Description of present situation
Summery all smart actions
Decision
The project archive contains:
All versions of the Organizational chart
All Minutes of meetings
All versions of the Plan of Action
Evaluation report

Preparation
Participation
Suggest topics agenda
Read the agenda
Think about agenda before you go
Participate in the meeting
Listen, share ideas, take responsibilities
Minutes of meeting
Project name
Subject:
Date
Place
Present
Absent
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
.......................................
Smart actions
Discussion
Every topic from the agenda
Opening
Why are we here
Description of present situation
Summery all smart actions
Decision
What
Definition Feedback
Feedback is a message about the behavior or performance of another
Feedback can be given about positive and negative behavior or performance
It's not only important to know how to give feedback, it's also important to know how to receive feedback
Why
Observation vs interpretation
How
About Learning psychological skills
Feedback rules
Because you are too late three days in a row now,
I have the feeling you don't have the right motivation. Do you understand my interpretation?
Unknown and incapable
Known and
incapable
Known
and capable
Unknown
and capable
Deliver & receive
+ & -
Better results
Talking about each others behavior and quality of work is good for the results of the project
Influencing
Personal development
Johari window
Known
by others
Unknown by others
Known by self
Unknown by self
Public
Hidden
The unknown
Blind spot
If you know what you are good in and what you have to develop, you will have a very good basis for development
Basis for development
Giving feedback is easy, but giving feedback on such a way someone will do something with it is much more difficult
Influencing
So it's not only about the message, but also how you bring the message
Power of words
Amount of emotion
Amount of performance
Emotion and performance
+
+
Observation
Concrete and objective perception of behavior/ situation
Interpretation
Interpretation
Human beings add personal aspects to an observation to give meaning to the observation
Observation
Interpretation
Example ET with spanish and german people that didn't understand each other.
Example 1
Example 2
Example 3
Examples
Culture
Personality
Beliefs
Ideas
Personal history
Example
Giving feedback
4 rules of Feedback
Because you are too late three days in a row now
I have the feeling
You don't have the right motivation
Observation
Interpretation
Do you understand my interpretation?
Ask if other understands you?
1
2
3
I message
4
Notes
Only behavior that can be changed
Changeable
Time between the observation and the moment of feedback should be short
Timing
Receiving feedback
Listen
Human beings automatically "protect" themselves against feedback.

But don't forget you need feedback to develop.
Combinations of observation and interpretation can be seen from different points of view.

Talk about it to understand the other and explain your point of view
Feedback is an opportunity to grow. So feedback helps you to develop.
Motivate the other person to give feedback again.
So thank him/her for the feedback
Evaluate the feedback.
Think about it and think about it again after a while.
It's up to yourself what to do with it
about the feedback
the other for giving feedback
what you do with it
Talk
Thank
Decide
Definition
Examples
Info graphics in PM
Benefits
Information graphics or info graphics are graphic visual representations of information, data or knowledge.
NS
Map
Manual
Drawing
Table
Event
Atlas
Reasoning Tree
The goal will be more specific.
Information visualization forces you to create structure.
Specific
Huge amounts of information are presented to us.
Info graphics help us to make information easier to process
Information overdose
Difficult stories or plannings can be shown in clear overviews
Overview
vs
Leadership
Mind map
Tree
Timeline
Map
Process
Student fills in the final project approval form (appendix 1 guide final project) and sends it to Ms. Nieuweboer
Approved
yes/no
No
Yes
Action student #1
Ms. Nieuweboer connects student with supervisor.
Action student #2
Student fills in the research proposal form (appendix 2 guide final project) and sends it to his supervisor for approval
Approved
yes/no
No
Yes
Action student #3
Student sends the approved research proposal form to the assignment provider for approval
Approved
yes/no
No
Yes
Start final project
Not necessary if there is no assignment provider
(
)
Only if there is an approval from Ms. Nieuweboer, Supervisor and research provider the final project can be started
Festival
Education
Pictogram
A mind map is a diagram used to visually outline information. A mind map is often created around a single word or text, placed in the center, to which associated ideas, words and concepts are added.
A mind map is used for brainstorming.
A tree structure is a way of representing the hierarchical nature of a structure in a graphical form. It is named a "tree structure" because the classic representation resembles a tree, even though the chart is generally upside down compared to an actual tree, with the "root" at the top and the "leaves" at the bottom.


A tree is used for the organizational chart
Organizational chart
A map is a visual representation of an area. A symbolic depiction highlighting relationships between elements of that space such as objects, regions, and themes.




A tree is used for the design of the end product
A timeline is a way of displaying a list of events in chronological order
A tree is used for the design of the end product
and for planning
In business, a process is a collection of related, structured
activities or tasks that produce a specific service or product
(serve a particular goal) for a particular customer or customers.

It often can be visualized with a flowchart as a sequence of activities with interleaving decision points.

A process is used for planning
Because the end product is specified and the information is easy to understand (because the information is easy to process) team members will understand the direction that they are expected to go.
If you place info graphics on the left side of the screen, and text on the right, you use a bigger part of the brain than only using text or info graphics
Full transcript