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Cultural Intelligence UCSC
Transcript of Cultural Intelligence UCSC
Taboos of foreign cultures The Provincial: Quite effective when working with people of similar background but runs into trouble when venturing farther afield Step 1: The individual examines his CQ strengths and weaknesses in order to establish a starting point for subsequent development efforts. Cultural Intelligence is a state-like capability CQ is “a person’s capability to adapt effectively to new cultural contexts.” CQ identifies the factors that influences a person’s effective performance in different cultures. Body/Physical:
Demeanor Heart/Emotional & Motivational:
Perseverance The Analyst: Methodically deciphers a foreign culture's rules and expectations by resorting to a variety of elaborate learning strategies The Natural: Relies entirely on his intuition rather than on a systematic learning style The Ambassador: May not know much about the culture he has just entered, but he convincingly communicates his certainty that he belongs there The Mimic: Has a high degree of control over his actions and behavior, if not a great deal of insight into the significance of the cultural clues he picks up The Chameleon: Possesses high levels of all three CQ components and is a very uncommon managerial type Step 2: The person selects training that focuses on her weaknesses. Step 3: The general training set out above is applied on the daily life Step 4: A realistic assessment of her workload and the time available for CQ enhancement is important Step 5: The person enters the cultural setting he needs to master. He coordinates his plans with others, basing them on his CQ strengths and remaining weaknesses Step 6: The individual reevaluates her newly developed skills and how effective they have been in the new setting, perhaps after collecting 360-degree feedback from colleagues individually It is inappropriate and untenable to judge a culture and categorize it as civilized or primitive, low or high, or good or bad as all cultures are relative in their values Categorize cultures are only crude stereotypes that are inferred from superficial characteristics of a culture and completely overlook the subtler and deeper realities An Individual Capability That Can Be Enhanced : Cultural Intelligence is a specific individual difference capability Cultural Intelligence is NOT specific to a particular culture THANK YOU FOR YOUR ATTENTION