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Communication Skills

Verbal and Non-Verbal Communication Skills

Colin Newhouse

on 25 May 2011

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Transcript of Communication Skills

Good Communication Skills are Essential The Use of Language Has Tremendous Power Words that are critical, blaming, judgemental, or accusatory tend to create a defensive mindset that is not conductive problem solving Sending affective messages requires that we state our point of view as briefly as possible, avoiding jargon and unecessary tension Non-verbal messages are shown by postures, gestures, facial expressions, and spacial distance. Effective Communication
It is two way.
It involves active listening.
It reflects the accountability of speaker and listener.
It utilizes feedback.
It is free of stress.
It is clear. Listen for Main Ideas

Listen to Understand not Refute

Ready to Listen

Guard Against Day Dreaming For Effective Listening: References~


http://www.drbalternatives.com/articles/cc2.html Listening The key to receiving messages effectively is listening. Listening is a combination of hearing what another person says and psychological involvement with the peson who is talking. Listening requires more than hearing words. It requires a desire to understand another human being, an attitude of respect and acceptance, and a willingness to open one's mind to try and see things from another's point of view By By: Colin Newhouse & James Brock
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