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What I learnt from is

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by

Jurgen Seltmann

on 6 October 2016

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Transcript of What I learnt from is

Can I make mistakes and still score well?
Can I split my time
between more than 1 customer?
Are there any
easy wins?
Do I have to present & Pitch in exactly the same order as the SSP marking?
NO
YES
What Did
I Learn?

NO
YES
NO
YES
Prioritise
Be Polite
Acknowledge
Listen
Explain your actions
Improve level of questioning before presenting house types
Ask more socratic questions
Deliver pitch in a more logical order.

I clearly got tongue tied a few times
Slab is not after second lift!
I forgot his name several times!
I didn't introduce myself
I didn't explain the reservation process
NO
YES
Game Plan
Killer Stats
Testimonials
Analogies
Use the material to hand
Take as much time as you need
Summarise
MYSTERY SHOP
Full transcript