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BrightServ - DRP Infrastructure

Overview of BrightServ's Direct Repair Program Infrastructure
by

Eric Ordway

on 24 January 2015

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Transcript of BrightServ - DRP Infrastructure

BrighServ Customizes the Network
to meet Carriers Need
Existing Network
Prospect Database
Resource Recruitment
Carrier Preferred and BrightServ Recruited
Recruiting
BrighServ Credentials Network Participants to the Highest Industry Standards
Business Profile
Personnel Profiles
Services & Territory
Financials
Background Checks
Insurance, Licenses, Certifications
Credentialing
BrighServ Customizes Training Plan to meet Carrier Need
Program Procedures
Estimating System
Estimating Guidelines
Customer Service
Web and In-Person
Video Tutorials
Document Library
Training
BrighServ Call Center Supports program Participants
24 Hour Dispatching
24 Hour Support
Call Center
BrighServ Customizes the Dispatching process based on Carrier Need
24 Hour Dispatching
Carrier Integration
Carrier Estimating Platform
AMP Claims Mgmt System
Contractor Service Standards
Dispatching
BrighServ's AMP system manages all stages of workflow
Carrier Access to AMP
Carrier Integration Available
Process Stages
System Time Stamps
Assignment Aging
Notes / Diary
Documents
Alerts / Notifications
AWM
(Assignment Workflow Management)
BrighServ provides multiple Quality Assurance Check Options Depending on Carrier Preference
Menu of Desk Review Options

IICRC S500 Water Tool Available

QC Field Reinspections
Quality Assurance
BrighServ receives Single Carrier Payment and Distributes to Contractor(s)
Authorization to Pay
Certificate of Satisfaction
Carrier pays BrightServ
Electronic Payment Option
Consolidated Payments reduces Carrier expense
Payments
BrighServ measures and communicates Performance to Carrier and Contractors
Monthly Contractor Performance Reports
Cycle Times
Desk Reviews
Reinspections
Open Aging
Company and Estimator level data
Carrier Reports
Open Pipeline & Aging
Contractor Performance
Contractor Performance
BrighServ understands that Communications are a critical component for Success
Routine Operations Calls with Contractors and Carrier Staff
Performance Reviews
Training Video's
BrightServ's systems enable automated mass communications, announcements, and messaging
Network Communications
BrighServ Warranty minimizes Risk and provides additional incentive for Policyholders to use the Program
2 Year Warranty
Materials & Workmanship
Warranty
BrightServ has scalable access to qualified licensed resources to provide Field Mngt Support
QC Field Reinspections

Secondary Inspections on Large Losses

Warranty Inspections

Dispute Resolution Inspections
Field Services
Resource Management
Workflow Management
Performance Management
DRP - Infrastructure
Recruiting
Credentialing
Training
Call
Center
Dispatching
Workflow
Management
Payments
Quality
Assurance
Contractor
Performance
Field Services
Warranty
Network Communications
Infrastructure
Savings
Customer Service
Systems
Full transcript