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Venda

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by

Leesa Haydock

on 19 February 2014

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Transcript of Venda

2
How can we leverage this new way of thinking for Venda?
“What can it do for Venda?"
Chatter Desktop
Check your newsfeed
See posts and comments that mention you
Send and view secure Chatter messages
See who your are following and find new people to follow
See your groups and follow new ones
Find and follow records
Chatter Etiquette – Do’s and Don’ts
Getting started!
1. Define guidelines for Chatter use
2. Identify which records to follow
3. Roll out to early adopters
3. Build momentum and roll-out to organisation
Questions?
Do
participate
by asking and answering questions and sharing information
Do keep your
posts relevant
to work
Do keep it
brief
Do use Chatter to address a wider audience and
get feedback
Do use
groups
rather than email distribution lists for collaboration
DO
Don't
Don’t post anything you
wouldn’t
want your managers to read OR is outside Venda
Email policy
Don’t write
long-winded
posts
Don’t use Chatter to replace an
in-person
conversation
Don’t post
confidential
information on profiles or public groups
Don’t post
personal messages
that aren’t relevant to your business
Don’t post the
same thing
to multiple people
Don't use groups or inbox messaging for personal topics
Today, It’s Impossible To Stay On Top of Everything

Facebook Shows Us A Smarter Way

Status Updates . Profiles . Feeds . Filters

The Economist
November 2009

Introducing Chatter: Real-time Enterprise Collaboration

Choose the people, documents, and apps to follow

Secure, private application

Easy To Use:

Works like Facebook

Relevant:

Trusted
:

Know what experts say and
- close more opportunities and cases

Know what documents have changed and
- make better decisions

Know what’s data has been updated and
- be more productive

Know It Now Across Your Entire Company

Stay On Top Of Your Deals

Discover new experts
Actively “connect-the-dots”
Increase productivity

Close More Deals in the Sales Cloud with Chatter

Access it on mobile devices
Resolve Cases Faster

Connect with Experts Across Your Company
Share The Best Answers In Real-Time
Increase Satisfaction in the Service Cloud with Chatter

Improve sales productivity
Improve communication
Across teams
Across the company
Save time
Increase knowledge sharing
Get answers quickly
Share ideas

Demonstration
Full transcript