Send the link below via email or IMCopy
Present to your audienceStart remote presentation
- Invited audience members will follow you as you navigate and present
- People invited to a presentation do not need a Prezi account
- This link expires 10 minutes after you close the presentation
- A maximum of 30 users can follow your presentation
- Learn more about this feature in our knowledge base article
Do you really want to delete this prezi?
Neither you, nor the coeditors you shared it with will be able to recover it again.
Make your likes visible on Facebook?
Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.
Marriott Pinnacle Vancouver
Transcript of Marriott Pinnacle Vancouver
Marriott Pinnacle Downtown Vancouver
Front Office Operations:
Challenges and Rewards
Duties of Front Office Manager
"Customer service is not for everybody. It's a very stressful job..."
Reports & Meetings
(48 hours to respond)
Employees' qualification & Training Programs
Central Reservation System
(telephone, mail, website, fax)
Other distribution channels
(TA, wholesalers, merchant sites, and opaque sites) and their relation to occupancy rate
Types of reservation
(guaranteed, groups, tours (Passkey software), corporate
Check-in and check-out procedures
Room rates and promotional packages
Overbooking situation ("it's a business")
Elegant Impeccable Luxury
Front Office manager
At Your Service (AYS)
5-6 per year
1-2 per year
300 check-ins and 300 check-outs per day
Based on the interview with
Senior Operations Manager
to be #1 lodging property in the world
Take care of associates and they will take care of the customers
skilled in thought process
why they are here
rely on team
Erik Liao; Claire Nie; Kate Kurovskaya; Yvette Zheng
under reservation details make a note for guests that there are two Pinnacle hotels at the same location (Marriott and Pinnacle)
include free WI-FI into premium room rates
upgrade CRS as it is DOS based and old
reduce turnover among front desk employees to secure smooth and effective cooperation between housekeeping and front office departments