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Geeks Orientation Lite

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by

RenYi Chin

on 26 December 2015

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Transcript of Geeks Orientation Lite

YOUR mBL JOURNEY BEGINS!
WHY?
The Ultimate Question.
Some General Guidelines
BOH & FOH
MEET THE TEAM!
The WHY of myBurgerLab
pre-ORIENTATION
GEEKS CULTURE
1. Be Welcoming & Sincere
2. Be Passionate & Dedicated
3. Be Responsible & Accountable
4. Be Considerate & Respectful
5. Be Unique & Inventive
6. Be Knowledgeable & Humble
-provide a sense of belonging to everyone.
-take pride in everything that you do.
-no one's perfect. Admit your mistakes and learn.
-take care of everyone's self esteem and pride.
-challenges are just tests of our ingenuity.
-understand what you do and share that knowledge.
REMEMBER TO GIVE AND TAKE
UNIFORMS
- Long Pants
- Covered Shoes
- Caps
- No Watches
& Jeweleries in
BOH
ALWAYS TRIM YOUR
FINGERNAILS
BOH
- together, we delight customers with quality products.
KITCHEN LINGO
SHARP
HOT
BEHIND YOU
COMING THRU
FIRE NOW
CAYG
FIFO
86
ON THE FLY
GENERAL HYGIENE
Change cloth every 1-2 hours or whenever necessary.
Change gloves whenever in contact with dirty items or every 2 hours.
BE CONSTANTLY AWARE OF WHAT YOU TOUCH
FOOD SAFETY
The God/Devil is in the Detail
every detail counts
sauce - in a ring
tomato apart
lettuce facing out
presentable
neat & clean
appetizing
CHEMICALS
QUAT SANITIZER
Clean and sanitize tables and worktops.
Spray chemical directly on cloth and not on surface, except closing & opening

FLOOR SANITIZER
For only floor cleaning

GLASS CLEANER
To clean glass windows and doors
Can be used as-is
Refill whenever needed to

DEGREASER
Cleaning Griddle 1 & vents
Warning: CorrosiveWear gloves and be careful!

EXPECTATIONS
Product Knowledge
Focusing on detail and speed
Teamwork
Hygiene

FOH
- Together, we build relationships and delight customers' day!
10 SIMPLE GUIDE TO
LEGENDARY SERVICE
BE EXCEPTIONAL
WHAT WOULD YOU DO?
- GOING BEYOND THE CALL OF DUTY -
THE ART OF SERVICE RECOVERY
ACT QUICKLY
TAKE RESPONSIBILITY
MAKE DECISION
COMPENSATE
WRONG PRODUCT
FOREIGN OBJECT
EXPECTATIONS
Product Knowledge
Greet every customer at entry+exit
Get feedback & Delight Customer
Efficiency in teamwork
Hygiene

SEAPARK
OUG
SUNWAY
CYBERJAYA
THE HQ TEAM
WORKPLACE POLICIES
PINK SLIP
3 pink slip = gg.com
WORKPLACE HARASSMENT
Speech, communication and conduct directed to another employee that results in a hostile work environment.
Any form of harassment whether violent or sexual in nature taken in the work place is strictly prohibited.

- DRUG FREE ZONE -
"We're here to create and deliver great, memorable experiences.
And we happen to be doing that through food."
Full transcript