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Hotel Operations

A Day in the Life of a Rooms Division Manager
by

Emily Wilson

on 7 October 2013

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Transcript of Hotel Operations

A Day in the Life of a Rooms Division Manager
Hotel Operations
My Hotel Journey
The Heart of Hospitality
Performance Measures
MARSHA, MARSHA, MARSHA
The Margate Resort
Lake Winnipesaukee, NH
The Inns & Spa at Mill Falls
Meredith, NH
Ocean Properties, Ltd.
Wentworth by the Sea
A Marriott Hotel & Spa
Front Desk MIT
June 2010 - November 2010
Front Office Manager
May 2011 - May 2012
Rooms Division Manager
May 2012 - March 2013
St. Louis Union Station Marriott
Housekeeping Manager
November 2010-May 2011
Sales Intern
Fall 2005
Guest Services Associate
May 2007-May2010
Durango Downtown Inn
Interim General Manager
January 2012-March 2012
1pm-11pm
8am-6pm
9am-7pm
1pm-11pm
6:30am-5pm
1pm-11pm
9am-7pm
6:30am-5pm
1pm-11pm
8am-6pm
8am-6pm
Schedules!
Staff
Rooms Division
Manager
Front Office Manager
Housekeeping Manager
PBX Staff
Front Desk Staff
Concierge Staff
Lounge Staff
Bell Staff
Valet Staff
Hotel Supervisor
Marina Supervisor
Room Attendants
Housemen
Pool Attendants
Front Desk MIT
Housekeeping MIT
General Manager
Owner
Management Company
Brand
Responsibilities
Recruitment
Hiring
Training
Scheduling
Brand Standards
QA!
Ordering
Budgeting
Guest Issues
Staff Issues
Operational Fill-In
Room Inspections
Project management
Job Overview
Balance Room Inventory
141 Rooms

17,000+ sq. ft indoor meeting space

90,000+ sq. ft flexible outdoor space

Blackstone Restaurant

Gazebo Beach Bar
160 rooms
5+ buildings
12,500 sq. ft. meeting space
4+ restaurants
161 Guestrooms
10,000+ sq. ft. meeting space
3 Restaurants
6,000 sq. ft spa
547 rooms

24,000+ sq. ft.
meeting space

1 Restaurant
139 Rooms

Applebee's
Restaurant
Extraordinary Guests
Mr. Lichtenstein

Room 249

Cowboy shoot-out

The Caregiver
George Fraser
Mr. D'Anthony
Mr. Cohen
The Burn's
Mr. Damon
Mr. Cosby
Contract Labor
Full transcript