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Gerard Egan's 3 Stage Model
Transcript of Gerard Egan's 3 Stage Model
Finds out what is problematic for the client
Helps the client identify new coping mechanism & possible solutions, management skills
Decide on the best fit solution/ACTION
The Model in Practice
1) Set the CLIMATE in a professional & caring manner
2) Create an environment where the client feels
Safe & Comfortable Working in 3's
Your concern is to offer containable, safe and manageable, appropriate self-closure sustainable enough for training at this level
Accepts the artificiality of the role play & practices skills suggested, is willing to accept feedback and apply learning to self
Gives specific, respectful and concrete feedback to listener and talker. Describes all that was seen and heard without interpretation – respects the trust level of the trio. OBSERVATIONAL SKILLS Look for
Listener’s Body language
How both talker and Listener communicate understanding
Are they clarifying?
Responding & Acknowledging emotion
Accurate feeling words in tune with client’s language
Non-verbal communication (NVC)
Effects of listener’s responses
What was avoided or overlooked
Presence Body Posture
Sit at an angle to the client
In an open and comfortable stance
NON-Verbal Communications (NVC)
Use silence and communicate care and warmth
Be aware of following with appropriate NVC
Good eye contact and pacing
EXERCISE Working in pairs. You have 3 minutes to do the following:
SET 3 chairs in a configuration that is welcoming and offers the arriving client a choice.
This helps establish client autonomy
Welcome the client in a professional manner to set the scene
State your name
Ask the client by which name they wish to be addressed 3 Stage Model Overview Explore Understand Action Explore aka What's going on? STAGE 1 EXPLORATION
The helper, by developing a warm relationship, enables the Client to explore ‘the problem’ from his (the Client’s) frame of reference, and then to focus on specific concerns.
1.Attention Giving- Being with the client – totally
- Relaxed, Open and warm (NVC)
- Maintain Good eye contact
- Remember you are always communicating something Barriers to Attending Self pre-occupation
Attraction to client or even the opposite
Your own physical health &/or comfort
Over – eagerness to help
Similarity or issues; Identifying with the client
Differences of POV or clashes
Stage 1 Listening Take time and hear what is said and what is not said!
Difficult skill to really hear the message/point.
Possessing the conversation – dominating the discussion
Thinking of what to say next
Ignoring remarks or tripping up client EXERCISE You have 10 minutes- keep an eye on the clock!
In groups of Three take turns with one as the
Set the scene and discuss an issue that causes the talker to get angry. Listen for key words and convey attending and listening to the problem. (KEEP IT SAFE!) HOW WELL DID YOU DO? Listener
How difficult was that?
How did you feel with the listener?
What was helpful and not so helpful?
What did you note was helpful?
What did you was inappropriate?
What alternatives would have been more helpful?
Active Listening communicating: empathic understanding non-critical acceptance genuineness
by: paraphrasing reflecting feelings summarising focusing: helping the client be specific