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Helping Others Develop & Grow
Transcript of Helping Others Develop & Grow
TYPES OF DIFFICULT PEOPLE
Jekyll and Hydes
Training is the process of helping others acquire a job-related skill.
Coaching is a method of helping workers grow, develop, and improve their job competence by providing suggestions and encouragement.
Coaching Skills & Techniques:
1. Build relatinships.
2. Provide specific feedback.
3. Make criticism pain free and positive.
4. Encourage the person you are coaching to talk.
5. Ask powerful questions.
6. Give emotional support.
7. Give some constructive advice.
8. Coach with "could," not "should."
9. Interpret what is happening.
10. Allow for modeling of the desired performance and behaviors.
11. Applaud good results.
HELPING OTHERS DEVELOP &
A major strategy for helping others grow and develop is to be a nourishing, positive person.
A nurturing person promotes the growth of others by being positive and supportive. They typically look for the good qualities in others.
On the other hand, a toxic person dwells on the negative and negatively affects others.
Let's see an example of both a negative and a positive person.
BEING A MENTOR TO COWORKERS
A mentor is an individual with advance experience and knowledge who is committed to giving support and career advice to a less experienced person.
A protege is the less experienced person in a mentoring relationship who is helped by the mentor.
The mentoring relationship can take place in two ways. With informal mentoring, the mentor and protege come together naturally, in the same way that friendships develop.
The formal approach is for the company to assign you someone to mentor.
HELPING DIFFICULT PEOPLE
A difficult person is an individual who creates problems for others, even though he or she has the skill and mental ability to do otherwise.
Encouraging continuous learning
Sharing challenging assignments
Encouraging problem solving
Teaching the right skills
Acting as a referral agent
Giving support and encouragement
Explaining the ropes
COACHING & TRAINING OTHERS
Applying these principles consistently will increase the chances that the people you are training will acquire new skills.
Use motivated interest.
Remind learners to intend to remember.
Ensure the meaningfulness of material.
Give feedback on progress.
Ask the trainee to reflect on what he or she has learned.
Deal with trainee defensiveness.
Take into account learning style.
Tactics for Dealing with Difficult People
Give Ample Feedback
Help the Difficult Person Feel MoreConfident
Use Tact & Diplomacy
Work Out a Deal
Reinforce Civil Behavior & Good Moods
Ask the Difficult Person to THINK before Speaking
Have a Job Description That Disallows Difficult Behavior