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Comerica Presentation

A look at Spencer Technologies for Comerica Bank

Dave Joyal

on 23 March 2011

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Transcript of Comerica Presentation

Spencer Technologies Spencer Service Project Management Prepared for the Work Spencer has Standardization procedures which we would implement on a Secure ftp Site
And Comerica can have anything they would like implemented to be sent to the ftp Site for review by all technicians. Specializing in Data Centers Spencer provides Full National Coverage serving all 50 United States Canada and Puerto Rico W2 Employees Spencer Technologies has been providing Installation services since 1979

Our Corporate office is located in Northborough, Massachusetts
with Technicians located Nationwide Spencer Technologies Spencer Technologies Spencer Technologies Spencer Technologies Making IT work Since 1979 Spencer maintains a Tier 1 Help Desk to support of our field labor force as they deliver projects
24 x 7 x 365
Assisting National Field Labor Force
Former technicians
Well versed, trained, and with years of hands-on experience in the technologies delivered day in and day out by Spencer for our clients
Remote Phone support Spencer prides itself with having a dedicated and knowledgeable Project Management Team.
Our Project Management staff works closely with Your Project Team and coordinates all service and installations with our Team or Technicians
Spencer will assign Comerica with a Single Project manager to allow for consistant knowledgable communication between Spencer and Comerica Digital Signage is one of the fastest growing verticals in the industry
Spencer has been on the front of expanding this dynamic Media in all environments
Providing Turnkey installation services

Site Survey

The Spencer team will work to make your Digital Signage Shine! Digital Signage The Spencer Difference begins with the use of our own W-2 Technicians

Spencer's dedicated project management staff and help desk
Will help alleviate problems and escalations P1 - Acknowledgement within 1 hour, Tech onsite within 6 hours
P2 - Acknowledgement within 4 hours, Tech onsite Next Business Day
P3 - Acknowledgement within 1 Business Day, Tech onsite within 5 Business Days Spencer also provides Service and Maintenance with our Service level agreements, which will provide Comerica with the Proper level of Services Needed to complete or Repair the "situation" Spencer Technicians come with a fully stocked Van that has all the necessary tools to perform the task at hand Spencer Has been Providing IT services and Installations for 30 Years for some of the Largest Retailers Spencer has the capability of providing dedicated Onsite personnel to meet the needs you may have for IT Repairs and installations at Your corporate office or any other sites that you may require . Comerica has 100% 24/7 access to the ftp Site IP Telephony Corporate Office Spencer Technologies Spencer Technologies Spencer Technologies Spencer has our own Structured Cabling division which can handle any size cabling job Our APC & Panduit Certified team will
meet with you and design a process that best suits your needs. Standardization The Technicians Laptop Computer becomes a valueable tool in Standardizing Multiple locations.
Spencer can post pictures and Viso Drawing on your ftp site which the technician can view and Duplicate onsite. Spencer provides IT Office installations, and upgrades Spencer Can Provide all the necessary IT installations you require on a National Basis with a single point of contact. Please Visit Spencertech.com What Can Spencer do for Comerica?? Spencer uses Priority Levels for our Service calls giving you the option of service needed Tech Support (or Help Desk) Laptop Computer
Digital Camera
Wireless Cards
GPS Location Device
Any Necessary tool or items to complete the job at hand Spencer Technicians will arrive onsite with : Let us show you the Spencer Difference Spencer Offers A Variety of IT Services and Installations Wireless Network Installations Spencer can make your office and Locations WiFi ready Telephony
Digital Signage
POS systems
Patch Panels and Racks
Speakers Spencer's Core Services include: STRUCTURED CABLE Over 80% of all services provided are Performed By Spencer Technicians
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