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Iceberg Exercise

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Terrence McCarron

on 5 September 2016

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Transcript of Iceberg Exercise

Opening Your Mind
Iceberg Exercise
Oral History 101
Best Practices
Here's your classmate
Here's you
Reminder -
punctuality is the first step to building trust
Choose your interview time carefully
Call ahead if you are going to be late
Judge me
Iceberg Exercise #1
Iceberg Exercise #2
Don't worry, I give you permission. I want you to look at me and make 5 assumptions about me based on my appearance. What do you know about me based on what you see?
I'm going to ask you to share so be nice :)
Take 2-3 minutes and complete this same exercise on yourself. Write down 5 assumptions that you think people may make about you
No need to share these ones
Supports -

Site Coordinators
NEU Street Team
Creating Schedules & Rescheduling
Booking Time with your Elder
During first visit:
(Co)Select consistent time for weekly visit
Agree on reminder process / method
Consider time of day when booking
Please provide notice if canceling
Apologize if you miss an interview... even if its not your fault
Evaluate the quality of interview; be prepared to switch things up

Preparing for your Interview
Here are some best practices:
Have a theme in mind
Communicate that theme to your elder in advance
Pre-write at least10 questions on this theme
Review/consider the information you already know and link questions across themes
Ex - you may ask how your elder's family members impacted their career choices
Find a private space for your interview
Recording and Note Taking
Capturing information:
Ask permission, reassure confidentiality
Take time to check for sound quality
Jot down highlights as well
Bring plenty of supplies
Do not rush, let there be silence
Make eye contact, stop to empathize
If audio recording:
Building Trust during an Interview
Professional listening looks like this:

Given non-verbal affirmations
Give verbal affirmations even if you disagree with what is being shared
Ask follow up questions; be curious
Seek permission to comment when necessary
Following your Interview
Types of Questions:
Please ask
Ex - "Tell me about a time when..."
Ex - "What did you do..."
Ask 3-4
questions per every major question
Ex - "Then what happened?"
Ex - "Tell me more about that?"
These start with Can, Is, Was, Are...
Closure & Promises
In order to maintain the positive outcomes for both you and your elder:
Remind your elder of the scope/goals of this project
Feel comfortable being honest; saying no
Do not make promises you cannot keep
Start with easier questions
Do not interrupt flow; redirect gently
Let the interview go off topic at times
Self-reveal at appropriate times
Take pictures
Interviewing Best Practices
Please keep in mind the following:
Listen for your essay theme - where does your elder's life intersect with issues of social justice?
Interviewing Exercise
In English please
Pair off, work with someone you know the least
We'll be asking questions about:
Your home city / community
Interviewing Exercise
Independently write 5 open-ended questions in prep (5mins)
Take turns interviewing each other (10mins each)
Ask questions
Give verbal & non-verbal listen cues
Affirm responses
Ask clarifying/probing questions

Answer honestly
Help your partner rate their skill-set
Please be fair and constructive

Recommended Themes
W1: Meet & Greet - general info
W2: Childhood
W3: Young Adulthood & Family
W4: Now / Diving Deeper into W2-3
W5: Work & Hobbies
W6: Important Historical Events
W7: Moving to / Living in Boston
W8: Summarizing & Finalizing Details
Now its your turn
Full transcript