Loading presentation...

Present Remotely

Send the link below via email or IM

Copy

Present to your audience

Start remote presentation

  • Invited audience members will follow you as you navigate and present
  • People invited to a presentation do not need a Prezi account
  • This link expires 10 minutes after you close the presentation
  • A maximum of 30 users can follow your presentation
  • Learn more about this feature in our knowledge base article

Do you really want to delete this prezi?

Neither you, nor the coeditors you shared it with will be able to recover it again.

DeleteCancel

Make your likes visible on Facebook?

Connect your Facebook account to Prezi and let your likes appear on your timeline.
You can change this under Settings & Account at any time.

No, thanks

Copy of Functional Skills

No description
by

Wilma Chapman

on 10 March 2016

Comments (0)

Please log in to add your comment.

Report abuse

Transcript of Copy of Functional Skills

Functional Skills

Functional Skills are qualifications that equip you with the basic practical skills required in everyday life, education and the workplace. The qualifications are quite often achieved as part of your Apprenticeship.

Functional Skills are:
Mathematics
Information Communication Technology
English (Reading/Writing/Speaking, Listening & Communication)

How are they achieved?
Learning activities ensure you have the necessary skills to meet the criteria
Starting point skill levels are identified through initial assessment
Functional Skills are mainly achieved by completing an online end assessment
You need to demonstrate you have secured skills at the appropriate level

Do I have to do them?
Prior achievements in English, mathematics and ICT can be used as a substitute, but there is a criteria to meet which needs to be discussed with your Area Trainer.



Task...
To identify from experience, or expectation, key tasks carried out in your workplace that you are or will be involved in. Consider Mathematics, English and ICT. Using a sheet of paper write down the tasks specific to your chosen vocation and the skills you think would need to be applied. Try and come up with as many as you can.

Example
:
Cleaning the floor – whilst seemingly a simple task you are likely to apply ratio when diluting cleaning solution into the water.
Discuss your responses with your Area Trainer.

Should you have an internet connection, guidance and examples can be obtained from the following links:

Retail Task: https://www.thinglink.com/scene/533968913675845632
Hospitality Task: http://www.thinglink.com/scene/535014923680350210
Administration Task: http://www.thinglink.com/scene/535028953098747906
Management Task: http://www.thinglink.com/scene/535074649965330433
Warehousing Task: http://www.thinglink.com/scene/535088138951852033
Customer Service: http://www.thinglink.com/scene/535096803113041921

Well Done! You've reached the end of this Functional Skills Support Prezi
Functional Skills
Taking Payments & Pricing Stock
Taking Payments...
Understanding numbers in many formats (money/date/time)
Using addition, subtraction, multiplication and division
Understanding percentages for discounts and offers
Hand writing receipts, follow a set format ensuring spelling and grammar is correct

Pricing stock....
Reading price lists
Understanding the positioning of the decimal point
Understanding money symbols
Using subtraction if calculating reductions
Understanding percentages to highlight offers
Using correct spelling and format if handwriting
Following instructions when using pricing equipment

Selling & Customer Orders
Selling to the customer...
Drawing diagrams or images if explaining difficult to understand product information
Making sure your writing is simplistic to be understood when taking orders etc
Reading instructions to explain more detail about a product
Using a spoken language that the customer understands
Listening to what the customer has to say
Giving facts and not opinions

Completing customer orders....
Completing order templates following format
Using correct spelling and grammar
Understand different sizes and weights of products
Conveying special instructions in a format that is clear and can be understood
Using diagrams to simplify requests


Stock - Displaying & Counting...
Stock count....
The ability to count and group into agreed quantities
Multiply amounts in consignment sizes
Use prepared templates for the recording of information
Calculate waste/damaged products in percentage format
Present your statistics in the agreed format


Displaying stock....
Looking and obtaining information from display planners/diagrams
Calculating shape and space to find out shelf sizes
Using multiplication to identify how many of a certain product are needed
Understanding date formats for perishable items
Understanding weight against price

Maintaining Health, Safety & Security...

Understanding health, safety and security instructions
Understanding H&S information presented on labelling
Recording incidents ensuring they are factual, spelt correctly with good use of grammar and are free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents


Cleaning...
The ability to understand hazard symbols
Reading information to follow the instructions
Using ratio when mixing cleaning solutions with water

Retail

Task – Look at this picture of a typical retail store and identify key daily tasks; https://www.thinglink.com/scene/533968913675845632

Consider your personal retail work experience or, if retail is new to you, what you imagine would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be - when mopping the floor you would have to use ratio to work out the amount of cleaning solution to add to the water. Once completed hover your mouse over the icons for task and skill examples discussing with your First4Skills Area Trainer.

Cleaning & Health, Safety and Security...
Cleaning....
The ability to understand hazard symbols
Reading information to follow the instructions
Using ratio when mixing cleaning solutions with water

Maintaining health, safety & security....
Understand health, safety and security instructions
Understand the H&S information presented on labelling
Recording incidents ensuring they are; factual, spelt correctly with good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents

Customers - Taking Orders and Communication...
Take customer orders....
Complete order templates following format
Use correct spelling and grammar
Understand the different sizes and weights of products
Convey special instructions in a format that is clear and can be understood

Communicate to the customer....
Use menu images if explaining difficult to understand product information
Make sure your writing is simplistic to be understood when taking orders etc
Read ingredients to explain more detail about a product
Use a spoken language that the customer understands
Listen to what the customer has to say
Only giving facts and not opinions (unless stated otherwise)



Taking Payments...
Taking payments....
Understanding numbers in many formats (money/date/time)
Using addition, subtraction, multiplication and division
Calculating percentages for discounts and offers
Hand written receipts; follow a set format ensuring your spelling and grammar is correct

Food Preparation & Cooking...
Food preparation and cooking....
Understanding ratio when mixing
Reading recipes and understanding diagrams
Understanding weights, temperature and timings
Converting between weights
Basic maths e.g. addition, subtraction, division and multiplication

Food - Storage & Maintaining Records...
Food storage....
Sound understanding of correct temperature requirements
The ability to complete templates to record the information
Understanding of weight and the ability to convert

Maintaining food records....
The ability to read information from food packaging and label formats
Add information to tables and logs
Reading temperatures

Hospitality
Task – Look at this picture of a typical kitchen environment and identify key daily tasks;
http://www.thinglink.com/scene/535014923680350210

Consider your personal kitchen work experience or, if kitchen work is new to you, what you imagine would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be - When mopping the floor you would have to use ratio to work out the amount of cleaning solution to add to the water. Once completed hover your mouse over the icons for task and skill examples to discuss with your First4Skills Area Trainer.

Maintaining Health, Safety & Security...
Understanding health, safety and security instructions
Understanding the H&S information
Recording incidents ensuring to be factual, spelt correctly, good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents
Reading and understanding the detail of computer software
Reading and understanding equipment instructions which may also include diagrams

Dealing With Customers/Clients...
Complete order templates following correct format
Use the correct spelling and grammar
Convey special instructions in a format that is clear and can be understood
Use diagrams to simplify requests
Use a spoken language that the customer understands
Listen to what the customer has to say
Only giving facts and not opinions (unless stated otherwise)

Filing, Computer Programmes & Scheduling
Filing....
To understand dates and sequence when using chronological and alphabetical order

Computer programmes....
To understand and use Microsoft Office programmes such as:
Excel
Word
PowerPoint

Scheduling....
Use of electronic and paper based planners following appropriate templates
Summarising using skim-reading to identify key requirements

Producing Written Information

Use a writing style that suits the job you have been asked to do
Always use the correct spelling, punctuation
Make sure information is fact and not opinion
If IT based, the use of spell checker etc is used correctly
Use templates as required

Generate Data for Different Needs...
Understand and use different numbers suited to the task
Understand equivalencies
Carry out conversions if dealing with overseas clients
Generate tables and diagrams that will present information more clearly
Use ICT software such as Microsoft Excel

Administration
Task – Look at this picture of a typical office environment and identify key daily tasks;
http://www.thinglink.com/scene/535028953098747906

Consider your personal administration work experience or, if administration is new to you, what you imagine would be carried out. Consider your personal experience or what administration activities you think would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be – understanding chronological sequence (dates) when filing information. Once completed hover your mouse over the icons for task and skill examples which should be discussed with your First4Skills Area Trainer.
Reports - Data & Producing
Producing written reports on progress....
Use a writing style that suits the job you have been asked to do
Always use the correct spelling, punctuation and grammar
Make sure information is fact and not opinion
If IT based the use of spell checker etc is used correctly
Use templates as required

Generate different data reports.....
Understand and use different numbers suited to the task
Understand equivalencies
Carry out conversions if dealing with overseas clients
Generate tables and diagrams that will present information more clearly
Use ICT software such as Microsoft Excel

Meetings & Decision Making...
Manage and direct team meetings or briefs....
Using images if explaining difficult to understand information
Making sure your writing is simplistic to be understood
Using a spoken language that the employee understands
Listening to what others have to say
Only giving facts and not opinions (unless stated otherwise)
Using presentation skills when addressing a team as a whole

Use available information to inform your decisions....
Identify the main points and adapt for your purpose
Use different reading styles that meet that need at the time
Simplify the process using contents and referencing

Scheduling Time & Inputting Information...
Scheduling personal time and the time of others....
Use of electronic and paper based planners following appropriate templates
Summarising using skim reading to identify key requirements
Calculating hours required and matching to available skill set

Input information into the computer....
To understand and use Microsoft Office programmes:
Excel
Word
PowerPoint

Create & Set Performance Targets...
Use a variety of numbers specific to the task
Carry out different calculations using addition, subtraction, division and multiplication
Work within different units of measurement such as weight and time
Convert your data to different units of measurement
Present your findings using a relevant format, such as a table, diagram or graph
Use ICT programmes that support the task
Present your targets so they can be understood by others
Use inverse calculations to check accuracy

Dealing With Customers & Clients..
Using correct spelling and grammar for written information
Conveying special instructions in a format that is clear and can be understood
Using diagrams to ensure understanding
Using a spoken language that the customer/client understands
Listening to what the customer/client has to say
Only giving facts and not opinions (unless stated otherwise)

Management
Task – Give consideration to the key daily tasks carried out by a manager or team leader based on personal experience or, if management is new to you, what you imagine would be carried out.
http://www.thinglink.com/scene/535074649965330433

Once you have identified the key tasks write them down and add what you think are the maths and English skills you would need to do the task well. An example could be – understanding how to interpret a profit and loss projection. Once completed hover your mouse over the icons for task ideas and skill examples which should be discussed with your First4Skills Area Trainer.
Cleaning and Health, Safety & Security...
Cleaning....
The ability to understand hazard symbols
Reading information to follow the instructions
Using ratio when mixing cleaning solutions with water

Maintaining health, safety & security....
Understanding health, safety and security instructions
Understanding H&S information presented on labelling
Recording incidents ensuring they are factual, spelt correctly with good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents

Storage & Stock Layout...
Maintaining special storage conditions....
Understanding of correct temperature requirements for food and specialist items
Completing templates to record the information
Understanding expiry and production dates

Planning stock layout....
Using estimation to identify how many items can be stored in a specific area
Using measuring tools to identify space available
Multiplication and division for large scale storage
Interpreting layout diagrams for reference

Stock Count...
The ability to count and group into agreed quantities
Multiply amounts in consignment sizes
Use prepared templates for the recording of information
Calculate waste/damaged products in percentage format
Present your statistics in the agreed format

Complete Customer Orders...
Complete order templates following correct format
Use correct spelling and grammar
Understand the different sizes and weights of products
Convey special instructions in a format that is clear and can be understood
Use diagrams to simplify requests

Discuss & Agree Work Requirements...
Use images if explaining difficult to understand work requirements
Make sure your writing is simplistic to be understood when taking orders etc
Read work role information to give greater meaning to your explanations
Use a spoken language that other staff understand
Listen to what staff have to say
Only giving facts and not opinions (unless stated otherwise)

Warehousing
Task – Look at this picture of a typical warehouse and identify key daily tasks.
http://www.thinglink.com/scene/535088138951852033

Consider your personal warehouse work experience or, if warehousing is new to you, what you imagine would be carried out. Once you have identified the key tasks from the image write them down and add what you think are the maths and English skills you would need to do the task well. An example could be - When mopping the floor you would have to use ratio to work out the amount of cleaning solution to add to the water. Once completed hover your mouse over the icons for task and skill examples discussing with your First4Skills Area Trainer.

Data and Written Reports...
Generate data for different needs.....
Understand and use different numbers suited to the task
Understand equivalencies
Carry out conversions if dealing with overseas clients
Generate tables and diagrams that will present information more clearly
Use ICT software such as Microsoft Excel

Produce written reports on progress....
Use a writing style that suits the job you have been asked to do
Always use correct spelling, punctuation and grammar
Make sure information is fact and not opinion
If IT based the use of spell checker etc is used correctly
Use templates as required

Selling & Completing Customer Orders...
Selling to the customer....
Drawing diagrams or images if explaining difficult to understand product information
Making sure your writing is simplistic to be understood when taking orders etc
Reading instructions to explain more detail about a product
Using a spoken language that the customer understands
Listening to what the customer has to say
Only giving facts and not opinions

Completing customer orders....
Completing order templates using correct format
Using correct spelling and grammar
Understanding the different sizes and weights of products
Conveying special instructions in a format that is clear and can be understood
Using diagrams to simplify requests

Maintaining Health, Safety & Security...
Understanding health, safety and security instructions
Understanding H&S information presented on labelling
Recording incidents ensuring they are factual, spelt correctly with good use of grammar and free from opinion
Understanding how diagrams can sometimes convey information more effectively than words when reporting incidents

Taking Payments...
Understanding numbers in many formats (money/date/time)
Using addition, subtraction, multiplication and division
Calculating percentages for discounts and offers
Hand written receipts follow a set format, ensuring spelling and grammar is correct

Dealing With Complaints...
Completing order templates using correct format
Using correct spelling and grammar
Conveying special instructions in a format that is clear and can be understood
Using diagrams to simplify requests
Using a spoken language that the customer understands
Listening to what the customer has to say
Only giving facts and not opinions (unless stated otherwise)

Customer Service
Task – Give consideration to the key daily tasks carried out by a customer service advisor based on personal experience or, if customer service is new to you, what you imagine would be carried out.
http://www.thinglink.com/scene/535096803113041921

Once you have identified the key tasks write them down and add what you think are the maths and English skills you would need to do the task well. An example could be – collate customer feedback. Once completed hover your mouse over the icons for task ideas and skill examples which should be discussed with your First4Skills Area Trainer.
Full transcript