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AGREED CUSTOMER REQUIREMENTS

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by

Joana Marie Baghari

on 12 October 2014

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Transcript of AGREED CUSTOMER REQUIREMENTS

Invest Time for Understanding Customers' Requirements
Checklist for Eliminating Communication Gap
Review the Contract/Requirements
Foresee and Provide for Amendments
Documented Policy
Find out the Right Requirements First
* Customer may not be available till the delivery time
* Ego interfering with communications
* Too busy with other Jobs in hand
* Belief that communications may lead to more work without additional payment
* Due to fear creating bad reputation for the organization
* Fear of senior management coming to know about the " PROBLEM"
AGREED CUSTOMER REQUIREMENTS
code of Good Customer
Handling Practices
Full transcript