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Beauty Salon CRM System

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Nelly Darbinyan

on 4 December 2013

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Transcript of Beauty Salon CRM System

1. Problem Description
5. Systems' Aim
Problem Description
To be successful the salon management must offer individual attention to every client coming into the salon, one must keep in mind that each client will have different needs and expectations. It is a well known fact that if the salon succeeds in satisfying the client’s needs, they will keep coming back.
By keeping records about client purchases, the salon can offer clients other products and services that they might be interested in.
By sending appointment reminders through emails, the number of no-shows is reduced, while also saving time one might have spent making phone calls.
By displaying information into easy to understand charts and reports, the salon management can analyse and use this information to formulate strategic plans and marketing campaigns.
Development of a web based software which enables registered users to login as administrator or client.
The system administrator can manage data stored about clients and services. View appointments and their details on a weekly calendar and approve appointments booked by clients through the system,
Develop a system that can enhance communication between the salon and it's clients by the use of email notifications
Registered clients can login to book and manage their appointments,
More than one stylist from which
the user can choose while booking
an appointment Mobile SMS as
a means of communication.

Systems' Aim
The aim of these systems is the development of a web based information driven software to enable beauty salons to capture information about their clients and make the best use of it. This is intended to enhance each individual client relationship to ensure long term client loyalty and retention.
The End :)
CRM & ERP Systems
Beauty Salon
Grigoryan Hasmik
Grigoryan Varduhi
Darbinyan Nelli
Hovhannisyan Ester
Mnatsakanyan Anush
Sargsyan Astghik

Every client who comes to the salon to receive a service is not just a source from which the business can generate profits but every client is also a source of information which can enable enhanced client experience
2. Market representatives
7. Further Development
Further Development
6. Project Objectives
3. CRM & ERP systems
4. Infusionsoft & SaaS
CRM & ERP Systems
Customer relationship management (CRM)
is a model for managing
a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Enterprise resource planning (ERP)
is business management software—usually a suite of integrated applications—that a company can use to store and manage data from every stage of business, including:
Product planning, cost and development
Marketing and sales
Inventory management
Shipping and payment

Infusionsoft simplifies
your sales and marketing
efforts by delivering
everything you need in a
single online system.
Built exclusively for small
businesses, Infusionsoft
includes all aspects of
life cycle marketing.

For salon administrators the
web system offers user
management, products and
services management, staff
scheduling, appointments
management, invoicing and
payment application, cash
balance and reporting.
Full transcript