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BE IT Process Changes

Summary of the presentation: The accession process and the subsequent entry of Slovakia to the EU also brought changes of internal processes and the organization of work within the tax administration as well as changes in the cooperation and coordination

Attila Toth

on 16 April 2014

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Transcript of BE IT Process Changes

Our Strategic Approach for consultancy BPM services:

Think and Model
Use Best Practices
Use Frameworks
Customize the Rules
Use Customer Insights
Drive the Innovation
Use common repository
Current and Future improvements
Process model of Tax and Customs administration
To-Be Model improvements
To-Be Process Model
Reasons of optimization
processing time of whole process
direct cost for one instance
indirect cost
Amount of work
number of people
automation of work
The most important
processes for improvement
As-Is Process Model
Components of Process Model
Process decomposition
Activities, tasks, services
Business objects
Organization structure
IT systems
Reports and queries
As-Is Process Model
Tax Administration
Customs Administration
Complexity of Model
more than 300 processes
more than 2000 activities, tasks and services
more than 200 objects
more than 300 documents
consistency checking
job descriptions
attached documents
As-Is Model
IBM Process Modeler
IBM Process Modeler
Life cycle of processes - Define, Measure, Analyze, Improve, Control,
Published Model for education
Public process documentation
IBM Publishing server
Process documentation
through Intranet
for all employees
Exporting Process Model
to RUP and WBIM
Model related information attached
tax law
methodological guidelines
Collaboration in Improvement process
comments to the processes
new ideas for improvement
Staff training
Experience with process changes in Tax and
Jozef Balun, Jozef Fedor, Luboš Adamec
BE IT 2013, Dubrovnik
Process Model
Optimizing Customs processes
Optimizing TAX processes
Future processes
of Finance Administration
Social Insurance Processes
Different tool - Aris
Uniform processes for:
collection of money
recovery claims
enforcement procedures
calculation from the same base
Processes of Health Insurances:
General Health Insurance (public)
Dôvera, Union (private)
Topic for solving
prioritization of payment
proposal to amend law
changes in information systems design
Optimization of final processes
Using the Process Model to design
uniform collection of taxes, duties and levies
Process Model
changing process flow
changing the allocation of human resources
changing the funcionality of IT systems
changing the rules of process implementation
4 types of optimization
Program for changes:
project for organizational changes
project for law changes
projects for IT changes
projects for P.R. and education
Established by Mr.Toth
Selling HW and SW
Building LAN and WAN
Simple IT services
Mr. Bircak and Mr. Balun join Novitech
Design of Information Systems
Implementation of IT systems
Cooperation with the Slovak Tax Administration started
Novitech at stock exchange
Internet applications
Electronic business
SAP implementation partner
Expansion to EU
Business Process Management
Portal solutions
Partner netrworking
Consulting services
Business Intelligence
Balance Score Card
Implementation of RDS
Innovation Culture
Audience measurment
iBPM approach
Novitech roadmap
Novitech Group established
Internal portals
Intranet applications
Document Management and scanning
Our strategic Projects
EU projects – FP6 programme:
eFarmer – assisting farmers to apply for grants
eCommittee – involving EU citizens into legislation process

Consulting solutions:
Publications Office, Luxembourg – PM and IT architecture
Ministry of Finance SR – Process model
Ministry of Education SR – Process model
Slovak Tax Directorate – Process model
Ministry of Interior SR – Single point of contact
Košice Self-Governing region – Process model
TEKO Košice (heat generation company) – Process model

Enterprise Information Systems:
Slovak Tax Directorate – RDS (Complex Central Tax IS, eTAX, VIES, VATRef)
Executors offices – complex IS
Building offices – Construction administration
Ministries, cities, public sector - CASE*ERP

Workflow and integration, DMS:
US Steel - invoicing processes, control documentation
VSE/RWE. (East Slovak Energy) – quality management, audits
VšZP – General Health Insurance – central repository of documents
Collaxa (virtual Telco) – workflows and integration

Business intelligence
Impol, Lumarkt (retail) - data analysis
previous state
Making effective organization
current state
process centralization
transfer of responsibility
be closer to the taxpayer
opportunity to be served at any tax office
two-way electronic communication between the taxpayer and tax authorities
The most important internal process change what the process model was used for
is The centralization of tax administration processes and decentralization of contact with taxpayers combined with electronic communications.
Single Points of Contact
EU direction – Single Points of Contact
starting a business
changing during running a business
Services of various kinds
exemptions - financial, transport, telecommunications
Valid for taxpayers
from other EU countries
Internal process changes
Last state
All requirements related to starting a business and running a business are handled by the citizen personally at the respective institution
Points of Single Contact - Process Model and Implementation Plan
Planned SPoC goals
improve and streamline the access to the market of a wide group of tax subjects
centralize administrative procedures into a single centralized center
optimize administrative processes in terms of quality and shorten time scale for release of the documents necessary for business
enable communication between business and state offices
Citizens or BEs have access to a standardized procedures
SPoC - Future state
Citizen or BE sno longer need to go to SPoC. Everything will be possible to handle through eGOV portal.
SPoC summary
SPoC provides the taxpayers with needed information and recommendations
SPoC receives request from a citizen or Business entity and electronically forward it to respective institutions to provide it
The respective institution will accept the request from citizen mediated by SPoC and handle his requirement as if personally visited the institution
Future state ....
Electronic confirmation - taxpayer has no obligations towards public authorities - ePOF
Customs administration after accession to the EU
Novitech Group
Main development resources
Innovation and operations support for Slovak Tax IS
Design and implementation of large scale complex IS
Development of e-learning services
Delivery of certified courses (BI masterclass, PM)
Training centre
Hotel and catering facilities
Computer vision projects
Supporting 121view SW solutions
Development of new math algorithm as "Audio measurement"
Business process consulting services
Balance Score Card solutions
Processing EU projects
Business process specific software (workflows)
Application integration services
Client specific applications for Utilities
EU tenders marketing
Local PM for EU projects
Hosting digital content
Consulting services for EU

Common corporate governance
Supported by common ownership control
Consistent and synergic service delivery
Common datacentre
Business consulting services (project management, process management, IT architecture, innovation culture
Marketing and public relations
Managing human resource pool (arround 150 people)
Project financing
Contact: balun_jozef@novitech.sk
Cause-effect relationship
perform first-level assessment appeals
without contact with taxpayer
second level tax inspection
performs second instance assessment appeals
is responsible for tax collection
provides current tax collection data and expected tax revenue
issues methodological guidelines
provide first contact with taxpayer
handle simple tax agenda
taxpayer has the opportunity to be served at any tax office and obtain all of the required information
provide primary tax agenda
contact with the taxpayer
taxpayer has the opportunity to obtain all of the required information
data centralization
performs first and second instance assessment appeals
is responsible for tax collection
provides current tax collection data and expected tax revenue
issues methodological guidelines
Refund of tax
and VAT refund
automatic control of tax underpayment
recharged overpayment to underpayment
gathering information from social insurance
gathering information from health insurance companies
system does not allow return tax refund if the event of underpayments
in the other government
organizations exist
provide primary tax agenda, including contact with the taxpayer
taxpayer has the opportunity to obtain information only to the specific locally competent tax office
Full transcript