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Brendan Corcoran

on 1 April 2013

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Transcript of Feedback

Key skills in Feedback Empathy (3) Communication Observational skills Self-monitoring Giving Feedback Be as specific as possible (10) Make your message clear, concise (7) How to Give and Receive Feedback FeedBack Things to Remember Overview Communication Barriers and Feedback Positive Negative Recognition of a good performance

Builds on ones strengths

“Nice job on your report Timmy, you are fitting in nicely with the company” Perceptual Differences What is feedback? Identifies areas that need improvement

Allows people to correct mistakes

Tricky to use correctly

Employees 20 times more likely to feel engaged than those who received no feedback (12) Messages that do not correspond to one's values or priorities are generally disregarded or not accepted. (2) “the information people receive about [the quality of] their performance” (3) Source of Feedback Level of Concern Why is feedback important? cheap and effective way to improve job performance (4) Benefits of Feedback Language Barriers
Positive reinforcement increases chance of repetition (13)

People will want to keep putting in good effort How does it work? •helps workers learn expectations •motivates workers •promotes better teamwork •promotes self-awareness Employees work with more confidence

Better connected in their job position

30 times more likely to feel engaged in their work (12) Why use it? •prevents or stops bad performance and behavior Information Overload Keep your biases to yourself Personal attacks

Causes emotional stress (15)

Does nothing to help the problem or makes it worse Destructive Uses Negative Feedback to accomplish a goal

Allows receiver to see the problem

Factual and Impersonal (15) Too Much Information Constructive Misinterpretation(2) Forgotten (2) Overlooked (2) •builds relationships (3) Less Effective and Less Efficient Tips for Success The Sandwich Method Inattention Who benefits from feedback? •new employees

•mid-level employees

•managers and senior executives (3) Get the person to rate themselves Use AND rather than BUT (6) Emotions Receiving Feedback Why is feedback avoided? Talk with the feedback giver Leave your ego out of it •fear of tension
•creating overconfidence in employees Personal Situation Be open (7) Tardiness (2) Overreactions (2) Weigh the credentials of the sender Things to Avoid Be Honest Make use of "I" statements (8) Drawbacks Too much Positive feedback may make the receiver lazy
They may not work as hard
Negative feedback may be taken personally
May cause hostility Formal Can be written feedback

Given as a report or job review

Professional and straightforward (14) Informal Daily feedback

Builds on performance but casually (14) Receiving Feedback Giving Feedback Choosing an improper time or location (11) Blindsiding the recipient WORKS CITED (1) "Giving Effective Feedback." London Deanery. British Journal of Hospital Medicine, Mar. 2009. Web. 3 Mar. 2013.
(2) 1."Communication Barriers - Reasons for Communication Breakdown." Communication Barriers - Reasons for Communication Breakdown. Management Study Guide, 2008. Web. 31 Mar. 2013.
(3) London, Manuel. Job Feedback: Giving, Seeking, and Using Feedback for Performance Improvement. Mahwah, NJ: Lawrence Erlbaum Associates, 2003. Print.
(4) "360 Power Of." Blog Full Circle Feedback 360 Power Of Comments. N.p., n.d. Web. 31 Mar. 2013.
(5) "The Hidden Costs of Poor People Management." Inc.com. N.p., 01 Dec. 2004. Web. 31 Mar. 2013.
(6) Gross, Bill. "How to Give GREAT Employee Feedback." LinkedIn. 30 Nov. 2012. Web. 3 Mar. 2013.
(7) Lickerman, Alex. "How To Give and Receive Feedback." Psychology Today. Psychology Today, 7 Feb. 2012. Web. 17 Feb. 2013.
(8) "Performance Management." Leadership and Organization Development Office. National Aeronautics and Space Administration. Web. 15 Mar. 2013.
(9) Minshew, Kathryn. "5 Tips for Giving Constructive Feedback in the Office." Yahoo! Small Business Advisor. Yahoo!, 22 Nov. 2012. Web. 17 Feb. 2013.
(10) Hagy, Jessica. "How to Give Feedback." Forbes. Forbes Magazine, 28 Nov. 2012. Web. 2 Mar. 2013.
(11)Ireland-Symonds, Beverley. "7 Mistakes to Avoid in Giving Negative Feedback." EmployWise. Web. 31 Mar. 2013.
(12) Redman, Bridgette. "The Differences Between Negative Feedback & Positive Feedback Methods." Small Business. Hearst Communications, n.d. Web. 31 Mar. 2013.
(13) "Constructive Feedback in the Workplace." Constructive Feedback in the Workplace. Business Performance, n.d. Web. 31 Mar. 2013.
(14)Woloschuk, Constance. "Effective Communication - Receiving Feedback in the Workplace." Suite101.com. N.p., 11 Sept. 2011. Web. 31 Mar. 2013.
(15) Wilhelm, Laurie. "Express Yourself To Success » Characteristics of Good Constructive Feedback." Express Yourself To Success » Characteristics of Good Constructive Feedback. N.p., n.d. Web. 31 Mar. 2013 Types of Feedback Taking it personally Mix the good with the bad Reacting to what you're hearing Email and Online Messaging Not Ideal For Negative Feedback "Feedback is one of the cheapest and most effective ways to improve business processes" (3) Positive Feedback works to reinforce someones strongpoints and let them know they are doing well Do Not use Email to communicate negative feedback Negative Feedback is used to show an employee how to correct or change if they are doing something wrong To be successful when giving/receiving feedback, it is vital to be empathetic, observational, self-monitoring, as well as a good communicator When dealing with language barriers, make sure communication and feedback is clear and concise Feedback is useful for employees in all positions of the company, not just newer or lower-level workers EGO When giving feedback, make sure to be honest, clear, and professional about your message and give the receiver something that he/she can build on
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