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Responding and Referral Skills

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Megan Carlisle

on 12 March 2014

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Transcript of Responding and Referral Skills

Orientation Leader Training
March 13th

Responding and Referral Skills
Step 1:
Why do you want this to happen?
What is the person's motivation?
Identify any pressure from others
Person should "own" the decision to move forward
Step 2:
Reality Check
Is the solution:
reasonable and realistic?
able to solve the situation?
a quick fix or a long-term solution?
Step 3:
Make a Plan
Brainstorm possible solutions
Write down a list
Demonstrate that there are many choices
Step 4:
Commit to Taking Action
Review plan
Ask for commitment to work the plan
Discuss resources for help or assistance
Make appropriate referrals
Empower the person by letting him or her know change is possible
Ask person to describe how he or she will know plan is working
Choose a first step that will ensure success
Plan a reward
Ask to follow up to see how it is going
The Most Important Question:
What do you want to happen?
Determine if the person is ready for the Response Checklist.
Is the person clearly identifying what he or she wants to happen?
Step 1: Why do you want this to happen?
Step 2: Reality Check
Step 3: Make a Plan
Step 4: Commit to taking action
Step 5: Reinforcement and forecasting
Step 6: Plan the first step and the first reward

Step 5:
Reinforcement and Forecasting
Step 6:
Plan the First Step and First Reward
Brainstorming to Find a Solution
Rules of Brainstorming
Be clear what the problem and desired outcome are
Make a list of suggestions
There are no wrong answers
Rules of Brainstorming
Once you have finished brainstorming, evaluate the responses
Eliminate answers that are repeats
Group like concepts together
Eliminate responses that will not lead to reaching identified solution
Discuss the remaining responses together to see which items will be the best
Do all situations need a referral?
Is it possible to give too many resources?
Does it mean that you have failed if the student refuses a referral?
Giving a Referral
Does the person feel capable of following through?
Make sure all information given about referral is correct
Students have the right to refuse the referral
Avoid Common Traps During Response and Referral
Taking on something too big
Internalizing an issue
Incurring legal liability
Confidentiality Revisited
Recognizing dangerous situations; Not all situations will be clear-cut
If harm is threatened, it is okay to break confidentiality appropriately
If in doubt, seek advice from someone who will be more experienced in risk assessment
Self Disclosure
Self Disclosure is a personal choice
Self Disclosure is appropriate when you:
Disclose your own success with a similar situation
Avoid making the conversation about you
Keep it short and relevant
Thanks everyone!
Full transcript