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job analysis

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by

Marram Alahmadi

on 18 March 2013

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Transcript of job analysis

Waiter/Waitress Job Analysis By Erica & Marram A grouping of elements to form an identifiable work activity that is a logical and necessary step in the performance of a job. Why we pick this job? KSAO,S Tasks Link between KSAO’s and Tasks Outcomes (benefits): 1. Translating job duties into specific expectations
.2. Clarifying job duties and goals.
3. Identifying potential needs for development and improvement.
4. Providing formal documents in order to serve personnel needs (training, promotion, salary increase etc.).
5.Provide meaningful feedback. 1. Knowledge of principles and processes for providing customer services.
2. Knowledge of food products, preparation methods, allergies.
3. Ability to listen to and understand information presented through spoken words.
4. Ability to communicate effectively in speaking so others can understand.
5. Ability to arrange things or actions in a certain order to pattern according to a specific rule or set of rules. 6. Skills to coordinate with others.
7. Positive personalities which people are willing to work with, and be able to adjust proper mood.
8. Basic knowledge of cultures and religions.
9. Skills in speaking the local languages.
10. Willingness to serve and help others.
11. Knowledge of restaurant brand, mission, features, and neighborhood. 1. Greet customers and escort them to their tables.
2. Take orders from customers, and then give them to the kitchen.
3. Present the menu, answer questions about the menu, and provide proper recommendations upon requests.
4. Explain how various menu items are prepared, describe ingredients and cooking methods.
5. Serve meals and beverages in proper order. 6. Process payments using cash register.
7. Check with customers to ensure there are no problems that need attention.
8. Check customer’s identification to ensure that they meet the minimum age for alcoholic beverages.
9. Set and prepare tables for customers.
10. Clear tables and clean the restaurant. KSAO's refer to the knowledge, skill, ability, and other personal characteristics required for good job performance on a specific job. Task Importance Value = Difficulty x Criticality + Time Spent Our Results Important Tasks are Serve meals and beverages in proper order.
Present the menu, answer questions about the menu, and provide proper recommendations upon requests. Important KSAO's are Skills in speaking the local languages.
Ability to communicate effectively in speaking, so others can understand. Rates of KSAO’s ( IN THE HANDOUTS) Thank you ..
Any QuestionS?? Performance Appraisal Outcomes (benefits) 1. Translating job duties into specific expectations.
2. Clarifying job duties and goals.
3. Identifying potential needs for development and improvement.
4. Providing formal documents in order to serve personnel needs (training, promotion, salary increase etc.).
5. Provide meaningful feedback. Single criterion score We are going to use dollar criterion measure because:
1. It’s simple and quick to use.
2. Easily applied to this particular job.
Full transcript