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Transcript of Underwater Chaos
Robbins, Bergman, Stagg & Coulter (2012)
In 18 December 2009, Eurostar train was trapped in 31-mile Eurotunnel beneath the English Channel.
The incident happened due to the lack of proper preparations for severe winter problems.
Some of the sensitive components of the high speed trains had malfunction.
Due to the incident more than 2000 passengers had stranded in the dark and overheated tunnel for more than 16 hours.
Most of the passengers suffered from stress and panic situation.
Identified the process of decision making consists a set of eight steps that involve number of roles in an organisation including planning, organising, leading and controlling.
Tuesday, February 16, 2016
Vol XCIII, No. 311
Eurostar is a high-speed railway service connecting London with Paris and Brussels.
All its trains traverse the Channel Tunnel between the United Kingdom and France, owned and operated separately by Eurotunnel.
What is your reaction to the event in the Euro tunnel? What does it illustrate about decision making?
Alternative plans for evacuation.
Earlier intensive planning.
Responsibilities of the company involved.
How could the decision-making process have helped in both the response to the crisis situations and in preventing them in happening?
Train reliability: engineering improvements that Eurostar should make to enhance the reliability of its trains.
Evacuation and rescue: improvements should be made to Tunnel evacuation and rescue procedures as so they can react quickly and effectively following a breakdown.
Managing disruptions and improving communication: to better assist passengers and provide more effective communication in times of disruptions.
Could procedures , policies and rules play any role in future crisis situation like this ones? If so , how? If not, why not?
YES! there were no starndards procedures to follow as the staffs were not prepared for this kind of incident. Therefore, following the incidents, it is to say that many other companies follow in the footsteps of planning intensively to prevent further horrifying situations.
What could other organisation and managers learn from this incidence?
Implementing the decision-making process.
Define the problems
Identify the decision criteria
Allocate weights to the criteria
Develop the alternatives
Evaluate the alternatives
Select the best alternatives
Implementing the alternative
Evaluating decision effectiveness
We conclude that decision-making process plays an integral part in our daily lives by helping us manage and control internal and external factors that we encounter every day.
It also helps us prevent making wrong decisions that will lead to monetary losses or even worse, risking other people’s lives.