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Non-Verbal Communication

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by

beatrice agy

on 1 April 2014

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Transcript of Non-Verbal Communication

By: Beatrice, Joham, Emily and Zaynab
Introduction:
Spoken word is only the tip of the iceberg when it comes to communication
Non-verbal cues and gestures account for almost 55% of the overall meaning
Translating and identifying these cues help us understand one another from across the room to across the globe
'The Human Face':
Sets out the basic psychology of the face
Introduces us to situations where inability to deliver, understand and interpret expressions causes difficulty in our social and personal life
Gives insight into the psychology of the face and the power of expressions as a means of delivering effective communication through interviews from scientists
Recognizes the importance of correctly interpreting expressions
Purpose:
To give our audience an idea what
nonverbal communication
is and its complexity
Nonverbal Communication:
Central part of an effective conversation
Reveals the true feelings and attitude of the person as words can hide many things
Understating these cues is an integral part in becoming successful in understanding others and being understood
Nonverbal Communication
'The Human Face':
What we learn?
Making expressions connect us to people
Expressions show how we feel and can alter the way we feel
A human can make over 7000 facial expressions
Our facial expressions promote facial expressions from other people. For example, you will smile back at a person who smiles at you. Unable to return a smile with a smile hinders interaction. Interaction is crucial for development of self-esteem.
Facial and body expression say more about us than words do
Successful communication only takes place when expressions are understood correctly
'The Human Face':
Displaying expressions can enforce powerful emotional communication
Infants communicate with their faces even before they are old enough to understand the meaning of their own expressions
Facial expressions have evolved as efficient ways to telegraph feelings and intentions
Contempt/disgust, sadness, happiness, surprise, anger and fear are described as powerful because they belong to a small group of expressions that trigger a deep response without us consciously realizing we are doing so
These emotions are also recognized as the 6 primary emotions of a face by our course material. However, this documentary also recognizes how witnessing these emotions can alter our own.
Our Topic:
Nonverbal communication
is the process of communication through sending and receiving mostly visual cues between people.

use of voice, touch, facial expressions, proxemics, and physical environments/appearance
primary way of communicating attitudes and feelings
'The Human Face':
Facial expressions have an important social function
You are able to simulate feelings with your face. It can be used consciously by a person to send signals. If a person correctly reads those signals, communication and interaction has taken place through expressions.
Text messages can be misinterpreted easily because you cant see the expressions further highlighting the importance of facial expressions in communicating a message
Now, "emoticons" are forms of nonverbal communication that help convey the meaning or emotion behind a message
The Biggest Example!
In Mr. Bean lies the biggest example of how signals are understood by the mere virtue of facial expressions.
'Mr. Bean':
'Secrets of Body Language':
Elements of Personal Communication:
'Secrets of Body Language':
Importance of honing nonverbal cues began during the first televised presidential debate in 1960
Nixon vs. John F. Kennedy
'Secrets of Body Language'
- Dominance
Nonverbal communication also includes the expressions of dominance and power.
'Secrets of Body Language':
Acceptable and normal nonverbal communication also varies depending on the culture
Important to understand when communicating with others of different backgrounds
Conflict can occur when members of different cultures interact by misunderstanding nonverbal cues
Hot Spots
: inconsistencies between what people say and what their nonverbals are saying
'Secrets of Body Language'
- Voice
Voice = 38% of personal communication
Includes tone, pitch, speed, and rhythm
Many politicians work very hard to achieve a sound that impresses voters
How deep, modulated and slow their voice is, greatly influences how they are perceived by others
female politicians have a hurdle to overcome when trying to win male voters
Research shows that when a man hears a woman’s voice it affects the emotional part of a man’s brain
Questions:
Conclusion:
Communication with others would only be successful if non-verbal communication is effectively used and interpreted by both partners
A conversation excluding non-verbal cues is not as reliable, as words can hide a lot of untold stories that can only be revealed through the non-verbal actions of the speaker
Humans are complex, so the interpretation of nonverbal cues is never simple. However, the more we learn about this form of behaviour and become aware of our own and others nonverbal communication, the more sensitive and effectively we will interact with others
Question
What percentage of our communication is nonverbal?
Answer
55% of our communication is nonverbal
Question
What are the 6 primary emotions of a face?
Answer
Question
What are 'hot spots' in relation to nonverbal communication?
Answer
Hot Spots
:
differences between what people say and what their nonverbals are saying
Question
What part of a man's brain does a woman's voice affect?
Answer
A woman's voice affects the
emotional
part of a man's brain.
Question
What kind of jobs mostly require the effective use of nonverbal communication?
Answer
Police officers
Sales associates
Nurses
Psychologists

'The Human Face'
Although using facial expressions to convey emotions may be largely instinctive, there is also a learned component. Japanese women and men, for instance, are taught to mask overt displays of emotion in favor of a socially acceptable smile.
The idea behind this cultural concept is to learn to control your emotions and expressions since true expressions can give a lot away about how you are feeling.
:-( Depressed or Upset
:-o Surprised
:-D Laughing
:-| Indifferent
:-@ Angry
:-/ Skeptical
6 Primary Emotions
Full transcript