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The Art of "Calling In" and How to Apologize

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Robert Penaherrera

on 31 January 2015

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Transcript of The Art of "Calling In" and How to Apologize

The Art of "Calling In" and How to Apologize
Why talk about this? Why is it important?
Let's Talk About...
MAKE IT EASY TO UNDERSTAND
Robert Penaherrera
IDENTIFY THE BEHAVIOR
STAY CALM, COOL, AND COLLECTED
(if applicable)
Acknowledge that they aren't a hateful person!
USE PAST EXPERIENCE
CALLING OUT versus CALLING IN
ACCEPTANCE IS KEY :)
HOW TO APOLOGIZE
Don't get defensive!
Don't talk about what you meant to do, talk about what you DID
Take RESPONSIBILITY
Make a commitment to CHANGE the behavior :)
MICRO-
AGGRESSIONS
a person says or does something, often accidentally, and without intended malice, that belittles and alienates a member of a marginalized group
Full transcript