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Transcript of Starbucks
Employees develop an innate desire to serve others using the LATTE method
Other Leadership Options
: managers behave towards their subordinates based on the demands of a situation
three-skill approach model
Pros of each Option
Improves likelihood of barista success when performing tasks.
Time effective for leaders.
"Not merely what leaders do, but how well they do it," (Wright, David, 1985, p.15)
Why this Leadership Style?
guides the structure of the firm into useful innovation
Cons of each Option
It is crucial that the leader engage with the follower to ensure the correct developmental style is selected
Assigning the incorrect developmental level can negatively impact the follower
Timely to develop leadership skills
Enhance employee and customer experience with the use of emotional intelligence
By: Hira Labeeb, Isabel Da Silva, Elias Katrantzidis, Peter Lee, Ghazaleh Keyhani. Sharon Selvin
Seen through the firm's use of the LATTE method, which teaches “workers how to respond to specific cues, such as a screaming customer or a long line at a cash register” (Duhigg, 2012).
building a company that treats people with dignity and respect
Transformational Leadership guides the structure of the firm into useful innovations, creating the competitive advantage and team cohesion
The transformational aspect that have helped them with the innovations is having all the stakeholders aligned with the emotions, values, ethics, standards and long-term goals.
Starbucks can give more importance to its employees
Done through the implementation of a situational approach, by enhancing leadership behaviors in certain situations
Can also be done by providing employees their work schedules ahead of time
Understanding of how the employees operate
Being able to relate behaviors and challenges of emotional intelligence on workplace performance is an immense advantage in building an exceptional team
White, B. & Moraschinelli, E. (2009). The Pursuit of Sustainable Competitive Advantage: A Profile of the Starbucks Corporation. (Student paper). Mälardalens högskola. http://www.diva-portal.org/smash/get/diva2:226642/fulltext01
Blanchard, K.H. (1985). SLII: A situational approach to managing people. Escondido, CA: Blanchard Training and Development.
Shamir, B. & Eilam, G. (2016). “What's your story?” A life-stories approach to authentic leadership development. Sciencedirect.com. Retrieved 25 July 2016, from http://www.sciencedirect.com/science/article/pii/S1048984305000299
Ignatius, A. (2010). The HBR Interview: “We Had to Own the Mistakes”. Harvard Business Review. Retrieved 25 July 2016, from https://hbr.org/2010/07/the-hbr-interview-we-had-to-own-the-mistakes https://hbr.org/2011/04/why-i-appreciate-starbucks
Starbucks conference call to discuss its new leadership structure - final. (2014, Jan 29). Fair Disclosure Wire Retrieved from http://ezproxy.lib.ryerson.ca/login?url=http://search.proquest.com/docview/1498979335?accountid=13631
Peter L. Wright David S. Taylor, (1985),"The Implications of a Skills Approach to Leadership", Journal of Management Development, Vol. 4 Iss 3 pp. 15 - 28
Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. New York: Random House.
Additional Articles about Starbucks:
Schwartz, T. (2011, April 04). Why I Appreciate Starbucks. Retrieved July 24, 2016, from https://hbr.org/2011/04/why-i-appreciate-starbucks
Buying a coffee at Starbucks:. (2016). Slideshare.net. Retrieved 24 July 2016, from http://www.slideshare.net/DistilledSEO/starbucks-marketing-web-3/65-Buying_a_coffee_atStarbucks_the
Rooney, B. (2016). Starbucks to ease scheduling hardships for baristas. CNNMoney. Retrieved 24 July 2016, from http://money.cnn.com/2014/08/14/news/companies/starbucks-schedule-changes/
Novicevic, M. M., Harvey, M. G., Buckley, M. R., Brown, J. A., & Evans, R. (2006). Authentic leadership: A historical perspective. Journal of Leadership & Organizational Studies, 13(1), 64-76. Retrieved from http://ezproxy.lib.ryerson.ca/login?url=http://search.proquest.com/docview/203132914?accountid=13631
Q & A
1. Why does Starbucks use a transformational leadership style?
2. Do you believe that managers can develop leadership skills?
3. What method does Starbucks use that shows that they are using the Servant Leadership approach?