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Coaching Towards a Continuous Improvement Organization

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Andrew Whaples

on 30 July 2017

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Transcript of Coaching Towards a Continuous Improvement Organization

Impediments Tracking
Team Support Survey
Agile Practices Assessment
Problems Visible
Coaching Towards a Continuous Improvement Organization
Andy Whaples - Scrum Master, Agile Coach - Tripwire
Who am I?
12 years in the software development industry, 4+ as Agile Coach

I've spent way too much time acquiring acronyms: CSP, CSM, PMI-ACP, SPC, PMP, MBA

Done time at really big shops (AT&T), consulting shops (Accenture), and smaller shops (Tripwire)

Obligatory company plug...
- Advanced Threat, Security and Compliance Solutions

Founded in 1997 - Portland HQ

Recently acquired by for $710m

150+ Engineers

Began Agile adoption back in 2008
Set & Align
on Goals
of Practice
Open Spaces
Improvement Backlog
Establish Accountability
Inspect and Adapt
Hack Your
Find Cracks
Inject Values
Be The Change
How can I help
my organization continuously improve?

Paradigm Stuck
In order to succeed at a complete management paradigm shift you must have...

A continuous improvement organization
OR (preferably AND)
A champion high up the food chain

I'm assuming neither are true. You are paradigm stuck.

Coaching Influence
Agile Coaching Institute's Competency Framework
Qualitative problem statements aren't enough

Common cause issues can be easily overlooked as isolated incidents

Measure the inputs
Collective and Distributed Goal Definition

Centralized Goal Prioritization

Aligned to Organizational Objectives
Need a champion, need a charter

Establish participation in CoPs as part of performance objectives

Generate continuous improvement backlog items for the organization
Should be traceable to high level organizational objectives

Prioritized by org leadership using "buy a feature" exercise.
All hands, highly visible ritual.

Show success measures

Celebrate achievements, and reward those who contributed.

Acknowledge failures and take suggestions to improve.
Self-organizing cross functional leadership teams that take on Improvement backlog items.

Offer facilitation from Scrum Master Community

All Scrum process rituals apply! Coach and enforce just like you would a dev team.
Servant Leadership Sells

Must have alignment of incentives

Follow through depends on visibility of commitment
"Culture is what we do when no-one is looking" - Herb Kelleher, former CEO of Southwest Airlines

Adaptive, self-organizing complex system.

Don't ask permission!
Areas where two sets of norms or behaviors are misaligned and are causing friction.

Don't just call out problems, offer to help fix them.

Find allies, and form communities.
Have a well rehearsed clear and crisp set of values to draw from.

Terminology matters, mind it and align on it

Form new narratives
Resource: https://docs.google.com/spreadsheets/d/1o50gAMfM6P4t264SObZok6zkC0cpBw9aqK_f-UYFxUE/edit?usp=sharing
Resource: https://docs.google.com/document/d/1VUdM475s8R8gRjEdATZN1cD5GO7DRRG0T7jt_VnD_J4/edit?usp=sharing
Resource: https://docs.google.com/document/d/1gYGoVfc1pN_vDfoPErwY5bXjaSgMpZS555dSTSz_2fA/edit?usp=sharing
Full transcript