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Quality Control in Cannabis Dispensaries
Transcript of Quality Control in Cannabis Dispensaries
Presented by: Bryan Willkomm
Humboldt Patient Resource Center (H.P.R.C.)
Develop Your Culture
Who are you?
What are your goals?
Improve the lives of your staff and community.
Humboldt Patient Resource Center Mission Statement:
"To deliver the highest quality medicine possible, safe access, and to empower our patients with information."
Your employees are your most valuable assets
They support your culture
They deliver value to patient interactions
Procedures Based on
Have Standard Operating Procedures for daily operations based around your culture of quality
Create daily logs to record useful information
Set Lab Testing Requirements
Proposition 215 is for MEDICAL MARIJUANA not Recreational
Scientific based internal quality standard
You will be working with sick patients!
Part of a Community
A dispensary is a business within a community.
Be part of that community and align with its culture!
Triple Bottom Line
Each business decision should consider:
Ensure your staff knows your mission statement and aligns with your company culture.
Use your mission statement to help guide you in daily decision making. Stay aligned with your company goals.
Influence The Future
The cannabis industry is a developing industry.
New businesses are the industry leaders and will be setting the example for future businesses.
Be a positive influence.
Clean Green Certification
Serv-Safe Food Handling
Proper dosage information (based on science not anecdotal evidence)
Lab result interpretation training
Patient Information Management
Tracking of Medicine and Daily Reconciliation
Conserving Integrity of Medicine
First In First Out (FIFO)
Delivering Information to Patients
Develop Membership Code of Conduct
Managing Compassion Program (Patient needs vs. Supply)
Point of Sale
Point of Sale (POS) system is integral to quality control
Medicine must be screened for at minimum:
It is NOT all about profit!
A strong revenue stream can be produced from ethical operations.
HPRC is a not for profit company.
Attention to details
Interested in Healthcare/Wellness
Hire Medical Patients!
Ensuring Patient 215 Compliance
Recording Cultivation/Lab Reporting info
Patient History and Personalized Profile
Labs can be hundreds of miles away. Turnaround time can be up to 7 days!
Supply can be limited by slow T.A.T.
3rd Party Certification
Stand Behind Your Products
Clean Green Certification
Americans for Safe Access
Quality Control of Products
Ensuring Proper Labeling
List of Ingredients
Promote conscious use
Easy to portion
Don't appeal to children
Identify Extraction Process
Lab Tested Results
Quality of Container
Proper Care (Pest, Propagation Selection, Type of Cut)
Proper Genetic Labeling
On staff gardener for questions
Medicine! (Juicing Material)
F.I.F.O inventory management
Importance of Information
Connection to Breeder
Diversity of Genetics
Non-Feminized and Feminized
Challenges with Feedback Loop
HPRC currently uses 3-4 Cannabis Testing Labs
H.P.R.C. is currently a drop point for Cannabis Testing Labs
This empowers patients to have medical information about their personal harvest
Promote the quality culture based in science!
Quality of reporting system to patients may fall onto the dispensary. (Intake sheets, Reporting Sheets)
-Never use toxic pesticides
-Compost Teas vs. Concentrated Fertilizers
-Forecasting Flowering Times
-Maximizing Light efficiency
Pest Management System
-Never use toxic chemical pesticides
-Provide an optimal environment
-Record information, stick to regiment
-Include procedures for inspections at each stage of production
Harvest at peak maturity (or desired medical effect)
Proper flowering time management ensures supply for patients
Aim to preserve quality from moment plant is cut
Pay attention to CBG conversion
Proper Cure, Trim, and Packaging
Batch Labeling and ID information
Ensure desired level of moisture has been met
Aim to preserve terpene profile
Prevent growth of fungal contaminants
Prevent foreign debris
Store away from light
Prevent degradation of cannabinoid profile
Lab Testing and Screening
Cannabis is not ready for consumption until it has been screened for:
Potency (Cannabinoid Profile)
Lab Testing T.A.T
Have a procedure for destroying unsafe medicine.
Lab Tested Results
Clear labeling of ALL ingredients
Understanding herbal ingredients applications
Quality packaging (consider arthritic patients)
Diveristy of applications (Oils, Salves, Lotions, Sprays, Bathing Salts, Chapsticks, etc)
Patient Feedback Loop
Listen to the needs of your patients
Every interaction is an opportunity to learn about the efficacy of suggested cannabis
Provide a place for comments
Provide Wellness Literature. Improve the quality of life!
Promote Education! Empower your staff and patients!
Information and Communication
You are controlling:
Quality of Products
Quality of Patient Experience
Supply Chain Relationship Management
Source of medicine
(Does your vendor match up to your mission statement?)
Reporting Lab Results
Attending Medical Seminars
Network with doctors
Reviewing new medical research
Keeping updated on technology
Adapting to Patient's Needs
Changes in legal environment
Point of Sale
Vendor Feedback Loop
Maintaining Online Menus
Responding to Patient Reviews
Diversity of Patient's requests:
Lab Testing Results of Cleanliness
Lack of Long Term BHO studies
Share info with patients
Gives patients confidence