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Transcript of Conflict Resolution
Conflict Management Model
OUR PRESENTATION TOPIC:
1: Avoiding: Ignore the problem to avoid current conflict
2: Competing: Insist to charge full amount overrun fee
3: Accommodating: Cancel the entire fee
Evaluation of Alternatives
NAME 1: CHUCHU XIONG (261444 )
NAME 2: LING SONG(261241)
ROLE PLAY TIME
FIRM: CHUCHU XIONG
TIME: 23th 3:00PM
PLACE: OFFICE BUILDING OF THE FIRM
Definition of conflict management
Thomas Kilmann conflict management model
4: Compromising: Split the fees, perhaps half half
5: Collaborating: Make written agreement on penalties related to information delay to avoid future conflict.
Evaluation -- Strategy 1
Ignore the problem during the meeting
Evaluation -- Strategy 2
Insist to charge $10,000 overrun fee from client
May achieve our short time target which is to recover our loss
Negative emotions between two parties
Evaluation -- Strategy 3
Cancel the entire fee to please our client
Achieve client satisfaction
Suffer from the loss
Evaluation -- Strategy 4
Split the fees, perhaps half half
Easier for client to accept
Reduce the loss
Achieve partial satisfaction for both parties
Suffer from partial loss
Evaluation -- Strategy 5
Make written agreement on penalties related to information delay to avoid future conflict.
Conflict can be resolved properly
No negative emotions, stress
Achieve mutual benefits for both parties
Good for relationship maintenance
May hard to find mutual benefit
Combining strategy 4 & strategy 5
: Partially fulfill short-term objectives of both parties by sharing the overrun fee.
Intention to make a future settlement to ensure the fulfillment of long-term objectives of two parties.
For overrun fee conflict between the firm and its client:
No conflict in appearance at present
Unlikely to arise negative emotions, stress
Problem still exist
Situation may become worse
Conflict getting tougher to resolve
May influence the future behavior of our client
May still have the loss if client reject to pay
May even have law dispute if the competition goes fierce
May lose the client
May lose staff loyalty
Likely to have similar awkward situation in the future
Need time to agree on split ratio