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Conflict Resolution

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by

Chuchu Xiong

on 23 September 2014

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Transcript of Conflict Resolution

Conclusion
Conflict Management Model
Introduction
OUR PRESENTATION TOPIC:

Conflict Resolution
Alternatives
1: Avoiding: Ignore the problem to avoid current conflict

2: Competing: Insist to charge full amount overrun fee

3: Accommodating: Cancel the entire fee
Evaluation of Alternatives
NAME 1: CHUCHU XIONG (261444 )
NAME 2: LING SONG(261241)

ROLE PLAY TIME
FIRM: CHUCHU XIONG

CLIENT:LING SONG

TIME: 23th 3:00PM

PLACE: OFFICE BUILDING OF THE FIRM

Background
Definition of conflict management
Conflict situation

Keywords
Overrun fees
Thomas Kilmann conflict management model
Avoiding
Competing
Compromising
Accommodating
Collaborating

Alternatives
4: Compromising: Split the fees, perhaps half half

5: Collaborating: Make written agreement on penalties related to information delay to avoid future conflict.
Evaluation -- Strategy 1
Avoiding:
Ignore the problem during the meeting

Evaluation -- Strategy 2
Competing:
Insist to charge $10,000 overrun fee from client

Advantage
May achieve our short time target which is to recover our loss
Disadvantage
Negative emotions between two parties
Evaluation -- Strategy 3
Accommodating:
Cancel the entire fee to please our client
Advantage
Achieve client satisfaction
Disadvantage
Suffer from the loss
Evaluation -- Strategy 4
Compromising:
Split the fees, perhaps half half


Advantage
Easier for client to accept

Reduce the loss

Less stress

Achieve partial satisfaction for both parties




Disadvantage
Suffer from partial loss
Evaluation -- Strategy 5

Collaborating:
Make written agreement on penalties related to information delay to avoid future conflict.
Advantage
Conflict can be resolved properly

No negative emotions, stress

Achieve mutual benefits for both parties

Good for relationship maintenance


Disadvantage
Time consuming

May hard to find mutual benefit
Advantage
Disadvantage
Optimal Solution
Combining strategy 4 & strategy 5
Compromise
: Partially fulfill short-term objectives of both parties by sharing the overrun fee.
Collaborate:
Intention to make a future settlement to ensure the fulfillment of long-term objectives of two parties.
For overrun fee conflict between the firm and its client:
We choose:
Instead of:
No conflict in appearance at present
Unlikely to arise negative emotions, stress
Problem still exist
Situation may become worse
Conflict getting tougher to resolve
May influence the future behavior of our client
May still have the loss if client reject to pay
May even have law dispute if the competition goes fierce
May lose the client
May lose staff loyalty
Self disappointment
Likely to have similar awkward situation in the future
Time efficient
Need time to agree on split ratio
Full transcript